Karlo Angelo Alamares

KARLO ANGELO LABAYEN ALAMARES #8A-2 Henessy, California Gardens Square, Mandaluyong City Cellphone: - Email Addresses:-,- WORKING EXPERIENCES: Co-Founder, MLBS Enterprise, Mandaluyong City, October 2015 – present Over-all head of Marketing and Operations for MyDivisoria PH www.mydivisoria.ph CEO, Mobile Lab Business Solutions Inc, Daraga, Albay, March 2014 – present Over-all head of Marketing and Operations for web and software development, pioneering and empowering SME digital development under MyLokal.ph Creator, Superagents.PH, www.superagents.ph – the 1st Cashback site for Filipinos CEO, Equinox Virtual Solutions, Daraga, Albay, March 2011 – June 2014 Over-all head of Marketing and Operations operating 250+FTEs doing Internet Marketing, Customer Service, Web Research, Telemarketing and Web Development Customer Service Supervisor, OSRP, LLC Shaw Blvd. Mandaluyong City, February 2007 - November 14, 2009 In-charged of level 3 escalation for customer issues responding via email and calls. Constant monitoring of websites with customer’s feedback posted for PC Mall Inc and its subsidiaries. (www.pcmall.com, www.macmall.com, www.onsale.com ). Restructuring call process and quality for representatives. Over-all in-charge of pre and post warranty registration and information. Directly reporting to the General Manager and Vice-President. Customer Service Team Lead, OSRP, LLC Shaw Blvd. Mandaluyong City, June 2006- February 2007. In-charged of handling escalated customer issues, submitting and tracking reports of call flow and process. Training newly hired Customer Service Representatives equipping them with necessary information before taking calls. Reporting directly to the Post Sales Manager. Customer Service Representative/Account Executive, OSRP,LLC Shaw Blvd Mandaluyong City, January 24,2006 – June 2006 Handling customer service issues including order taking for PC Mall Inc and its subsidiaries with focus on computer and computer related products. (www.pcmall.com, www.macmall.com, www.onsale.com ). Telephone Service Representative, APAC Customer Services Inc, Northgate Cyberzone Alabang Muntinlupa City, November 17, 2003- October 2005 Offering cable subscription(Comcast) and credit card insurance(HSBC) for North American customers. Contributing Writer, BORA, ABS-CBN, Quezon City, February 2005- February 2006 Conceptualize storylines and write scripts for a show to be aired weekly. EDUCATION: LLB, JRU College of Law, 2009, Undergrad AB Political Science, Bicol University,-, Graduate