Karla Mieses
Profile
Details
More than 4 years experience as customer service support. I'm excellent
Santo Domingo, Dominican
translation issues to a simple language. I enjoy identifying issues and getting the
Republic, +1 -
solution of them.
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Employment History
So ware Testing Engineer at CrestView, Santo Domingo
October 2018 – Present
Responsibilities:
Make sure everything is released is solid and performant.
Propose, define and implement processes and standards for manual testing.
Perform functional testing of new features as they are developed.
Reproduce bugs reported by customers or caught by our internal
monitoring.
Provide detailed documentation.
Document and evaluate test results.
Track and manage defects and work with development team and business to
troubleshoot issues.
Document bugs, defects, and fixes.
Customer Support at LimeBike, Remote
August 2018 – Present
Responsibilities:
Assist call, e-mails, Text-message.
Respond to customer inquiries via email in a clear, concise and
comprehensive manner.
Gather feedback from users and report them to our team leads.
Handle incoming customer support requests.
Investigate user complaints and suggest solutions.
Provide technical support (with the help of the development team).
Handle billing inquiries.
Report bugs found to our development team.
Tools: Zendesk, Basecamp, Upwork, Zoom Meetings
So ware Testing Engineer at Fripick, Santo Domingo
July 2016 – October 2019
Description:
Ensure the correct functioning of fripick's platform through the execution of
test scenarios based on user's behavior and existing configurations.
Responsibilities:
Develop testing plans based on functional requirements and product design
including:
Progression/regression scenarios
Date / Place of birth-
Santo Domingo
Nationality
Dominicana
Links
Instagram
Twitter
Wix
Linkedin
Skills
Manual Testing
User Acceptance Testing
Website Testing
So ware Test
So ware Testing Life Cycle
Test Planning
Regression Testing
Confluence
Agile & Waterfall Methodologies
Atlassian JIRA
Critical Thinking
Customer Support
HTML
CSS
JavaScript
Usability acceptance testing
Risks and processes
Execute and maintain test plans, test scenarios, test cases.
Provide testing estimates for assigned work.
Document and evaluate test results.
Track and manage defects and work with development team and business to
Customer Experience
Customer Satisfaction
Zendesk
Basecamp
troubleshoot issues.
Document bugs, defects, and fixes.
Track and report on established QA metrics and KPIs for assigned projects.
Provide input on go/no-go decisions for production releases.
Identify possible improvements in order to provide a better user experience.
Guarantee quality on every testing stages.
Communicate noncompatible configuration that might causes changes on
new requirements established.
Assist with project planning by offering analysis on requirements gathering,
testing and producing roll out.
Prepare gap analysis, citing differences in customer requirements and
product functionality.
Contribute to improvements that will accomplish team and business goals.
Take decisions within the scope of work on functionality that might affect
existing configurations.
So ware Testing Engineer at Fripick - Vivial, Santo Domingo
February 2018 – May 2018
Description:
Fripick sent me to Vivial to collaborate on manual testing for an internal
application they were developing.
Responsibilities:
Ensure the correct functioning of the platform through the execution of test
scenarios based on user's behavior and existing configurations.
Work remotely with a diverse team located in Nebraska, Michigan and Santo
Domingo.
Write and execute the test cases manually.
Carry out regression testing every time when changes are made to the code
to fix defects (including in testing, staging and production servers)
Decide the best method of testing based on the information provided by
development and business team.
Prepare the status report of testing activities (written test reports, checklist
spreadsheets)
Customer Service|Sale Representative at Great Virtual Works,
Remote
October 2017 – May 2018
Responsibilities:
Sale.
Provide accurate information about Omega XL.
Be kind to customers and make sure they feel comfortable with my responses
to maintain the B2C relationship.
Languages
Spanish
English
Customer|Tech Support Agent at Convergys, Santo Domingo
November 2014 – April 2016
Responsibilities:
Assist customers regarding services and bills inquiry, promotions, terms, and
conditions.
Responsible for finding solutions to customer disputes with the services
provided by the company.
Use excellent so skills such as active listening, building rapport, empathy,
and sales skills to retain customers and find solutions to customer's needs.
Build product value to show the customer how the products will serve their
needs.
Stay current on products, promotions, policies and procedures.
Handles all of the aspects of customer interaction to create an excellent
customer experience.
Provide support to newly certified agents in the process of transition from
training to the production stage.
Monitor incoming calls from new agents in order to ensure quality standards
and the service provided to customers.
Carry out monitoring reports on the evolution of new agents throughout
their transition process.
Education
Industrial Engineering, Pontificia Universidad Catolica Madre y
Maestra, Santo Domingo
August 2012 – December 2016
