Karla May Ungoco

Network and Field Ops Engineer Diversify Offshore Staffing Solutions Assist Field engineers on their day-to-day visits to customers Manages installations, repairs, and maintenance of broadband service. They troubleshoot and repair technical issues, system checks, hardware and software upgrades, and determine technical solutions following product and customer specifications Ticket management and services troubleshooting for escalated consumer service faults Ensure a high level of Client service and satisfaction is achieved through the technical support troubleshooting process end-to-end KARLA MAY UNGOCO VIRTUAL ASSISTANT A Virtual Assistant with experience in various tasks. A tech-savvy and problem solver that you can rely on. Enthusiastic individual with superior skills in both team-based and independent capacities. WORK EXPERIENCE Director of Corporate Outreach EduCater Develop and implement outreach strategies to increase sales Leading the implementation of an outreach initiative Research and maintain lead generation database Work closely with the policy and program team in aligning the organization's objectives, manage resources, assist in setting targets, tracking staff performance, and training development Marketing and Lead Gen Pontoon Sports Generate leads for email marketing Contact prospects to qualify leads. Research and maintain lead generation database Product Trainer Orchid Cybertech Service Inc |- Responsible for developing the knowledge and skills of agents who will handle NBN Fibre inquiries. Implemented and directed newly hired employees’ basic knowledge about the company. Train staff with billing systems and tools. Coach, motivate, and develop representatives, especially for Fibre Provisioning for the entire call center. Customer Service Representative Level II Telus International Philippines 2015 - 1016 Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Assist with the placement of orders, refunds, or exchanges CONTACT ME AT Imus, Cavite Philippines-- EDUCATION HISTORY National Teachers College- Units in Professional Education Northern Quezon Cooperative College Inc- Bachelor of Science in Commerce Major in Management With Academic Distinction