Karla Marie Dizon

KARLA MARIE M. DIZON Work Experience Hotel Solutions Accounts Payable Specialist Jan 2023 Value Statement – Aug 2025 Together, we will grow. Summary of Qualifications With 10 years of experience in the call center industry, I have honed my ability to communicate effectively with customers, partners, and businesses through phone and email. This allows me to build strong relationships and deliver excellent service. Accounting Clerk Helped with the day to day operations by entering the Daily Activity Reports on the system and updating the bank activities. I also provide weekly updates to the clients and properties by sending their cash positions and aging reports, this way I am also getting approval for payments. My end-of-month tasks include bank reconciliations, matching DRR and PMS, entering and posting payroll, recurring entries and accruals, doing preliminary reviews, and sending final financial reports. HB Group Client Care Coordinator May 2021 – Nov 2022 I assisted in streamlining the process/system to ensure that every client is provided with uniform exceptional care. I also managed the client’s database, updated their calendars, and helped with email organization. Sent buyer/seller documents using DocuSign, created annual reports and listing documents using Moxi, provided clients with property documents from MLS, and tracked and created market reports. Helped in brainstorming client events and ordering gifts and items needed. I also did bookkeeping and financial reporting for the business. Admin/Marketing Assistant Helped start up a new business by preparing marketing materials and signages and creating a website. Searched for the best tools to use for a starting business. Assisted in reaching out to possible clients via email and social media. Prepared financial statements and performance reports. Also helped in creating a system to follow to run and organize the business. With my background in accounting and strong analytical skills, I am well-equipped to tackle any inquiries or discrepancies that may arise. I excel in evaluating the situations of customers and clients based on the information they provide, and I strive to offer the most effective solutions. I make sure that all invoices received are entered properly into the system, post them, and endorse them for payment. United Parcel Service May 2018 – Apr 2021 Accounting Officer I reached out to customers via phone and email to seek payment status, then I processed credit card payment payments, provided payment arrangements, or investigated and resolved disputes. Avoid invoices being overdue to lessen the risks of long aging invoices, by doing so, I have been recognized as the top collector for a couple of months during my stay with the company. EXL Services As a detail-oriented and trustworthy professional, I am committed to upholding the highest standards of integrity. You can count on me to complete all tasks with precision and timeliness, ensuring exceptional results every time. Jan 2015 – May 2018 Genpact Services LLC Jan 2012 – Jan 2015 Education Bachelor of Science Financial Management 2006 - 2012 Credit Service Representative Dealt with business-to-business transactions to make sure that customers’ invoices are paid on time. To lessen the number of accounts being reported to the credit bureau, we follow the escalation process and make sure that reminders and follow-ups promptly. Jun 2010 – Oct 2011 Credit Service Representative Received inbound and outbound calls regarding payments, promise to pay, and account extensions. Assessed customer’s capacity to pay based on the reason for delinquency provided, gave options, and offered resolutions to lessen the account’s increasing debt or being endorsed to credit collectors. TeleTech Customer Care Management Customer Service Representative Handled around 200 inbound calls connected to collections and account inquiries. Assisted customers with payment options and advised risks of nonpayment.