Karla Mae Araña

Karla Mae Araña General Virtual and Admin Assistant PROFESSIONAL SUMMARY CONTACT Detail-oriented and adaptable professional with a strong background in BPO customer service and accounting assistance, seeking a general Virtual Assistant position. Bringing over 9 years of experience in administrative support, data entry, email management, and client communication. Proven ability to multitask, maintain confidentiality, and deliver accurate results under pressure. Eager to contribute organizational skills, time management, and tech-savviness to support business operations remotely. WORK EXPERIENCES Process Developer 2022-Present Genpact Services LLC Imus City, Cavite EDUCATION Imus Institute of Science and Technology Bachelor of Science in Business Administration Major in Management Accounting - SKILLS Microsoft Office Suite (Word, Excel, Outlook) Communication platforms (Slack, Zoom, Microsoft Teams) Strong written and verbal communication Client support and customer service Adaptability and problem-solving Organization and multitasking Workforce Management with a background in real-time management and short-term forecasting of volume and AHT and scheduling management and adept at using workforce management tools like Purecloud, Aspect and Verint Process Associate - Genpact Services LLC Dialer - in charge of dialer management of outbound calls Collections Specialist - in charge of contacting customers who are within 30 days past their due date to make collections Accounting Assistant - Shopping Center Management Corporation In charge of sales data entry into COIN system, auditing and management of foodcourt merchandise inventory on SAP system versus physical inventory, and preparing statement of accounts for foodcourt tenants mostly in accounts receivable and accounts payable.