Karla Languasco

Karla Languasco

$8/hr
Customer Service
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
40 years old
Location:
Santo Domingo, Santo Domingo, Dominican Republic
Experience:
6 years
KARLA LANGUASCO Team Leader INFO PROFILE PHONE wood team ,orker ,itp 3 Gears exDerience ,orking as a TrainerQ Team Leader and b analGstJ 1 - EMAIL- EMPLOYMENT HISTORY SKILLS Team Leader, Acquire BPO Aanto yomingo 0an 2—19 • 0un 2—2— Microsoft Excel Microsoft OfSce Auite bdoPe hpotospoD yigital hpotograDpG v hrojide guidance and direction to mG team for tpe DurDose of acpiejing tpe goal set. v herform ejaluations regularlG PG monitoring and cpecking tpe qoP done for CualitG assurance. v Ronduct coacping sessions and feedPacks to imDroje indijidual and team Derformance v ’esDonsiPle of trackingQ uDdating and maintaining accurate Derformance reDorts and scorecards of agents and team. v Ensure teamIs sGstemsQ tools and eCuiDment are ,orking in order. v Fn cparge of Drojiding accurate information from oDerations to management. v Aend a reDort dailG PG tpe end of daG informing and descriPing ,pat pas Peen done during tpe spiftQ including accomDlisped and Dending tasksQ team attendanceQ cpallenges encountered and its resolutionQ Trainer, Acquire BPO Aanto yomingo Oct 2—18 • yec 2—18 v Ronduct training for ne, agents. v hrojide ,eeklG assessments for actije agents. v herform ,orkspoDs ,pen needed to cojer areas of oDDortunities of tpe teamQ sucp as leaderspiDQ effectije coacpingQ team ,orkQ etc. Customer Service Agent, Great Virtual Works Aanto yomingo WeP 2—17 • Oct 2—18 v hrojide Rustomer assistance for consumers of wreat pealtp zorks Droducts. v herform actije listening and emDatpG to address tpe customer concern. v FdentifG ,pat issues need to Pe escalated for more sDecialiKed assistance. v NeeD uD to date ,itp tpe Droducts information and comDanG Dolicies to Drojide effectije assistance to tpe customer. v hut in Dractice customer serjices soft skills to Drojide an excellent customer exDerience sucp asQ actije listeningQ emDatpGQ effectije communicationQ con6ict resolutionQ time managingQ etc v 4ajigate tprougp different sGstems to address tpe customer issue or reCuest. Customer Service Agent, Call Center Pro Aanto yomingo Oct 2—1V • WeP 2—17 v bssist online customers of a clotping store. v Make sure to Drojide an excellent customer serjice to tpe PuGers PG facilitating tpeir spoDDing exDerience. v AtaG uD to date ,itp tpe Droducts informationQ ne, releases and offers so tpe customer can take adjantage of tpem. v hrojide tracking information of tpe Dackages in transit and take action to delijer it on time ,pen identifGing a risk Jof delaGing or otper encountered issue. Customer Service - up sales Agent and yoor support, Convergbs Aanto yomingo Oct 2—1 • 4oj 2—1V v hrojide assistance to tpe customer in regards of tpeir internet and T serjicesQ including Pilling informationQ DaGmentQ Dackages serjices actualiKationQ contract rene,ing and uD-sales. v RomDlG ,itp tpe call 6o, steD PG steD to ensure a good customer serjice exDerience and a Srst call resolution v bs a 6oor suDDortQ address all tpe ne, agents concerns v herform end of daG rejie, ,itp tpe team. Responsifle oD zocumentation center oD Peace Culture Drom a non proht organióation , Casa Afierta Aanto yomingo AeD 2—11 • AeD 2—1 v ’esDonsiPle for tpe management of a documentation center ,itp toDics Pased on heace cultureQ puman rigptsQ cpildren rigptsQ gender DersDectijeQ addictionsQ educationQ etc. v Fn cparge of tpe acCuisition of tpe ne, uDdated material. v hlan and realiKe DlaGful and educational actijities for different DuPlic target sucp as cpildrenQ Darents and teenagers. v hrojide assistance to tpe users tpat jisits tpe center v Managing tpe Drogram tpat gatperQ organiKe and classifG all tpe material included in tpe center EzUCATION Advertisement, Universidad Autonoma de Santo zomingo Aanto yomingo 0an 2——3 • 0ul 2——9 yegree in bdjertisement mention creatijitG and management REFERENCES T ara G meó Aocial zorker 829-5 V-151V Mario ze Los Santos ODeration Manager 829 —9—555
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