Karla Joy Quirante

29 BRGY. STO. ROSARIO VALLEY BAGUIO CITY, BENGUET 2600 -- KARLA JOY P. QUIRANTE PERSONAL PROFILE A responsible, reliable, honest, dedicated and dynamic professional utilizes flexibility in any job assignment and employs a positive outlook at a job with less supervision. Possessing effective communication skills, good customer service, focus at work and attention to details. A good team player exercising integrity and determination at work while promoting teamwork to achieve success for the team. CAREER PROFILE 1. Fluent in English communication. 2. Conversant and able to read and write English. 4. Solid hands-on experience in assisting customers over the phone. 5. Good sales ability. EXPERIENCE FADV PHILIPPINES INC., ALABANG, MUNTINLUPA CITY — CUSTOMER CARE SPECIALIST JULY 2023 - NOVEMBER 2023 IHG HOTELS AND RESORTS, BAGUIO CITY — RESERVATION SALES SPECIALIST JANUARY 2023 - JUNE 2023 TASKUS INC., SAN FERNANDO CITY, LA UNION — SUPERVISOR OCTOBER 2021 - DECEMBER 2022 SITEL PHILIPPINES, BAGUIO CITY — CUSTOMER SERVICE REPRESENTATIVE SEPTEMBER 2018 - SEPTEMBER 2021 HGS, LIBIS, QUEZON CITY — CUSTOMER SERVICE ANALYST OCTOBER 2017 - AUGUST 2018 CONVERGYS, BAGUIO CITY — CUSTOMER SERVICE REPRESENTATIVE II NOVEMBER 2016 - OCTOBER 2017 TELEPERFORMANCE, AYALA AVE., MAKATI CITY — SME / OIC TEAM LEAD FEBRUARY 2015 - OCTOBER 2016 SUTHERLAND, ANGELES CITY — SME APRIL 2013 - DECEMBER 2014 EDUCATION SAINT LOUIS UNIVERSITY, BAGUIO CITY — BS PHARMACY JUNE 2004 - DECEMBER 2006 PERSONAL INFORMATION BIRTH PLACE: LA TRINIDAD, BENGUET BIRTH DATE: MAY 9, 1985 AGE: 38