About me
Karla Garcia
Software management
Work experience
I strive to provide excellent
customer service and
perform administrative
tasks for businesses and
individuals, including
managing, creating, and
tracking social media
strategies.
My goal is to facilitate the
day-to-day life of my
employers, fulfilling my
assignments in the best
possible way. I’m
distinguished by my
creativity, productivity and
work ethic.
Education
Languages
Spanish - Native
English - Advanced
Skills
Creativity and Initiative
Digital Literacy
Remote Communication
& Collaboration
Administrative Support
Customer Service
Conflict Resolution
Labor Ethics
Copywriting
Cognitive flexibility
Critical Thinking
Bachelor of Business
Administration (4
Semesters)
Technical Bachelor of
Computer Science
Courses and Certificates
Specialization in
Business Innovation
Financial Education
Diploma
Mindshift: Break
Through Obstacles to
Learning and Discover
Your Hidden Potential
New Models of
Business in Society
Google
Digital Transformation
for Employment
Digital Competences
for Professionals
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Content Creator
Navarro Brand Builders Dec 2021 Remote
Writing, management and monitoring
of content strategies for social
media on Instagram and LinkedIn
Content Manager
Brando Experience Creators Jan 2021 Remote
Manage tasks related to the strategy,
writing and research for social and
digital media content.
Virtual assistant
Arrojacero May 2020 - Sep 2021
Remote
Find suppliers, evaluate quotes and
create estimates for construction
projects, receive and execute
purchase orders, payment to
suppliers.
Customer service executive
KHB Insurance Feb 2019 - May 2020
Mty, Mexico / Remote
Issued and delivered major medical
insurance policies, business
insurance and vehicle fleets to
clients, following up on claims and
cases for reimbursement, doubts
and clarifications through CRM,
email, whatsapp and by phone
Bilingual Customer Service agent
Teleperformance
Mty, Mexico Jan 2018 - Feb 2019
Served customers of a department
store, in the United States, tracking
their purchase orders, assistance
with their credit account.
Telephone collection supervisor
SCORE
Mty, Mexico Aug 2016 - Jan 2018
Collection Supervisor: Led a group of
collection agents, delivering reports
and performance. Increased
productivity from 87% to 96% and
decreased my staff turnover by 10%.
Phone/ Whatsapp
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