Karla Claudine Calonge Benito

KARLA CLAUDINE CALONGE-BENITO-| LinkedIn: https://www.linkedin.com/in/karlaclaudinecb/ CAREER SUMMARY I have almost 8 years of online work experience. Majority of my projects involve General Administration, Digital Marketing, Social Media management, and Customer Service. I focused on these because it is important for entrepreneurs to know how to market their businesses, and take care of their clients. I have handled projects from different online industries worldwide and have accomplished optimal results. CORE COMPETENCIES        Digital marketing, social media management, online exposure, lead generation, and content management. Knowledge with Affiliate Marketing, Email Marketing, Copywriting Impressive command of English language Marketing Analysis and Reporting Leadership Content and Data Management Customer Support PROFESSIONAL EXPERIENCE SELF-EMPLOYED| IN DEPENDE NT CO NTRAC T OR & M A R K E T E R | I NT E R N A T I O N A L | Social Media Management and Marketing - Facebook, Instagram, Twitter, LinkedIn, Pinterest, and Youtube Help clients increase revenue and generate more leads for their businesses through effective social media campaigns Target Market Analysis and reporting Social media content curation and campaign development Managing client's online branding and business values Social Media Syndication SEO Lead Generation Design and implement social media strategies S O C I A L M E D I A M A NA G E R          NOV 2016 - PRES ENT  Growing hacking of social media followers - authentic and passionate audience  Facebook & Instagram Ads  Community Management - Facebook Fan Pages, Facebook groups, Instagram, Yelp and other company customized platform  Customer Service - Email and live chat support  Web development using Shopify - includes design, copywriting, SEO and running ads via Facebook and Instagram  Web designing using Shopify and Wordpress (Divi and Elementor) SW O O SH E NG L I SH CUST OM ER SUCCESS MA NA G ER          JAN 2018 – MAR 2020 Managing emails and Facebook messages from current and prospective students (sales and customer service) Managing content and enquiries on social media accounts (YouTube, Facebook, Instagram, Linkedin, etc) Answering current student/customer enquiries on email and in our Facebook groups Answering enquiries from business partners and recruitment agencies Editing, updating and optimizing the existing WordPress webpages and study blog section Collecting and storing important data for business analysis Performing various other administrative tasks Supporting marketing campaigns for product launches Basic video editing and video creation skills Customer service on social media and through email. APPEN GLOBAL F R E E L A N C E R | I N D E P E N D E NT  | C O NT R A C T O R | NOV 2018 – JAN 2019 Performing a variety of tasks such as web search evaluation, social media evaluation, research and annotation, and project management. L U R N, I N C. C U S T O M E R H A P P I N E S S S P E C I A L I S T | G E R M A N T O W N , M D| A U G  Providing excellent customer support to our customers via our Help Desk, Online Forums, Social Media Platforms, and Live Chat  Communicate effectively with all teams including our Marketing, Education, Technical and Development teams  Participation in our War Room style product launches  Occasionally assist with affiliate promotions via our Help Desk and Social Media Platforms  Create a positive educational experience and community atmosphere for all students  Analyze customer feedback while continuously looking for ways to improve customer experience 2015 – O CT 2017  Effectively diagnose and solve day-to-day customer concerns and issues through various support channels such as emails, calls, blogs, social media etc.  Managing social media pages of online publishers (Robert Kiyosaki, Les Brown, Anik Singal, Lurn, T Harv Eker)  Engage the customer community through our forums, social media platforms, and daily interaction  Project expert/Lead agent on some projects  Training new hires  Organizing webinars (Weekly and Daily) R O SE MO ON AN D HON E YMO ON V I L LA S B O O K I NG M A NA G E R | U B U D , B A L I , I N D O N E S I A | A UG 2 0 1 6 – M A R 2 0 1 7  Answering queries in Airbnb, TripAdvisor, Travelmob  Writing guest reviews and emails.  Ensuring listings are updated and relevant  Updating calendars when guests book  Updating Wave transactions (for Accounting purposes)  Liaising onsite staff L A YL A MA R TIN – TR U TH , LO V E A ND CO A CH IN G, L L C. C U ST O M E R P L EA SU RE A S S O CI A T E | N EW Y O RK, N Y | M A R 2 0 1 5 – A U G 2 0 1 6  Performing variety of administrative tasks such as  Paypal management, refund issuance Database Management  Customer service through email handling and chat  Social media handling and moderation O D E SK/U P WO R K/D I R E CT H IR E D B Y CL I E N TS F RE E LA NC E R | N E W Y ORK, N Y | J U N 2011 – 2014  Performing variety of online services to different clients particularly tasks that involve Marketing, Research, Administration, Social Media Marketing, Content Management, Proofreading, Data Entry, Translation, Transcription, and Customer Service (Email Management and chat). OTHER ONLINE COURSES ATTENDED:  Social Media United    Traffic Geniuses HubSpot – Social Media Certification The Ultimate Social Media Marketing Strategy ONLINE COURSE CERTIFICATES:  Lurn Insider      Copywriting Academy Inbox Blueprint 2.0 Traffic Geniuses Fb Academy HubSpot – Social Media Certification      Ecom Empires Ecommerce Mindset Dropship Academy Thrive Themes Marketing Courses Digital Marketers