KARLA CHRISTINA
BRIONES
Virtual Assistant
IF YOU'RE SEEKING FOR A RELIABLE,
TRUST-WORTHY AND PROFESSIONAL VA,
SEND ME A MESSAGE AND LET'S TALK!
PROFILE
Extremely motivated to constantly develop my skills
and grow professionally. I am confident with my
abilities that I will be able to work in a credible
company that has stability through the competitive
change of technology and has the ability to withstand
rapid economic breakthrough.
-
A company in which I can acquire a rewarding career
path, to devote and to share my abilities and skills with
managerial work and client administration to the table.
SKILLS
EXPERTISE
PC SYSTEMS
SCHEDULING AND APPOINTMENTS
MICROSOFT WORD
CONTRACT MANAGEMENT
POWERPOINT
MONTHLY AND WEEKLY INVOICING
BLOGGING
DICTATION
PHOTOSHOP CS
MANAGE MULTIPLE PROJECTS AT ANY
GIVEN TIME
EDUCATION
Bachelor of Science in Public Administration
University of Caloocan City
EXPERIENCE
CLAIMS AND BILLING PROCESS
VIRTUAL ASSISTANT/ADMINISTRATIVE ASSISTANT
Scheduling & Appointments.
Contract Management.
Monthly and Weekly Invoicing.
Send Emails, make calls, send text messages, etc.
Dictation.
Interviewing and recruiting.
Meeting Minutes.
Manage multiple projects at any given time.
Familiar with the Document Naming Index.
E-comp all documents to the DOL.
Upload E-Comp docs to the Master file in a relevant order on a daily basis.
Upload E-Comp docs to Claimable in a relevant order.
UNITED
ALLIED FEDERAL
INJURY
CONSULTANTS
AUGUST 2019 –
CURRENT
Update the Provider’s Master file on a weekly basis.
Upload daily the Revenue Cycle Mgmt Clients E-Comped docs in the Provider files for billing.
Extract the Revenue Cycle Mgmt Clients billing data and input in the Master Itemized Billing
Spreadsheet.
Operate daily in Claimable, Ring Central, G-Mail, File Sharing (Master Files), Word, Excel, etc.
Manage IntakeQ’s appointment calendar.
Track appointments, confirm attendance, and provide end of the month reconciliation.
UNITED
ALLIED FEDERAL
INJURY
CONSULTANTS
AUGUST 2019 –
CURRENT
VIRTUAL ASSISTANT/CHAT SUPPORT SPECIALIST
Answer user inquiries to resolve problems.
Correspond with online customers via electronic mail or other electronic messaging to address
questions or complaints about products, policies, or shipping methods.
Cancel orders based on customer requests or inventory or delivery problems.·
Disclose merchant information and terms and policies of transactions in online or offline
materials.
Built long-term customer relationships and advised customers on purchases and promotions.
Provided excellent customer care by responding to requests,
Assisting with product selection and handling ordering functions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues
ROLGAN
LIMITED
JANUARY 2019
– SEPTEMBER
2019
quickly and efficiently.
Provided elevated customer experience to generate a loyal clientele.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems swiftly.
Contact customer to follow up on purchases, suggest new merchandise and inform on
promotions and upcoming events.
Recommended products and services aligned with customers' needs and preferences.
VIRTUAL ASSISTANT - INTAKE SPECIALIST
Referral Processing
Referral Review
Patient Insurance Verification
PAR Obtainment
DWOPD Creation and Delivery
Complete Medical Documentation Review for Payer Qualification
Initial CMN Obtainment and Management
Complete Sales Order Process
Interviewed policyholders to verify information and obtain additional details.
Examined reports, accounts and evidence to determine integrity and accuracy of information.
Proposed settlements for uncomplicated issues to resolve claims.
Oversaw claim recoveries, including subrogation and salvage.
Implemented improvements in manual and electronic billing procedures.
Reviewed, classified, coded and rated applications.
Followed up with customers on unresolved issues.
Tracked the progress of all outstanding insurance claims.
Conducted annual reviews of existing policies to update information.
Reviewed legal and ethical issues of healthcare and investigated the implications of
demographics and payment policies within healthcare systems and models.
Ensured HIPAA compliance.
BYTE SUCCESS
NOVEMBER 2018
– JANUARY 2019
SENIOR INTAKE SPECIALIST-/ SENIOR REVENUE
CYCLE EXECUTIVE
Referral Processing
Referral Review
Patient Insurance Verification
PAR Obtainment
DWOPD Creation and Delivery
Complete Medical Documentation Review for Payer Qualification
Initial CMN Obtainment and Management
Complete Sales Order Process
Interviewed policyholders to verify information and obtain additional details.
ACCESS
HEALTHCARE BRIGHTREE AND
ATHENA HEALTH
JANUARY 2014 –
JULY 2018
Examined reports, accounts and evidence to determine integrity and accuracy of information.
Proposed settlements for uncomplicated issues to resolve claims.
Oversaw claim recoveries, including subrogation and salvage.
Implemented improvements in manual and electronic billing procedures. Reviewed, classified,
coded and rated applications.
Followed up with customers on unresolved issues. Tracked the progress of all outstanding
insurance claims.
Conducted annual reviews of existing policies to update information.
Reviewed legal and ethical issues of healthcare and investigated
the implications of demographics and payment policies within healthcare
systems and models. Ensured HIPAA compliance.
Used Brightree to schedule and manage patient appointments.
SENIOR CUSTOMER CARE SPECIALIST - CLAIMS DEPT.
Viewed reports regularly to make sure that processing was being conducted in a timely manner.
Examined reports, accounts and evidence to determine integrity and accuracy of information.
Proposed settlements for uncomplicated issues to resolve claims.
Oversaw claim recoveries, including subrogation and salvage.
Implemented improvements in manual and electronic billing procedures.
IBM
-ATHENA
Reviewed, classified, coded and rated applications.
Followed up with customers on unresolved issues.
Tracked the progress of all outstanding insurance claims.
APRIL 2010 –
JANUARY 2014
Conducted annual reviews of existing policies to update information.
Reviewed legal and ethical issues of healthcare and investigated the implications of
demographics and payment policies within healthcare systems and models.
Ensured HIPAA compliance.
Maintained strict confidentiality with all personal data as per company guidelines.
Identified key areas that were not performing well and implemented effective, new processes.
CUSTOMER SERVICE ADVISOR
Received multiple positive reviews which acknowledged dedication to excellent customer
service.
Built long-term customer relationships and advised customers on purchases and promotions.
Provided excellent customer care by responding to requests, assisting with product selection and
handling ordering functions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues
quickly and efficiently.
WNS T-MOBILE
JULY 2009 –
MARCH 2010
Contacted customer to follow up on purchases, suggest new merchandise and inform on
promotions and upcoming events.
Provided elevated customer experience to generate a loyal clientele.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems swiftly.
Answered customer questions and offered details about products and services while efficiently
processing orders and managing account details.
WNS T-MOBILE
JULY 2009 –
MARCH 2010
Asked open-ended questions to assess customer needs.
Answered customer questions regarding merchandise and pricing.
Recommended products and services aligned with customers' needs and preferences.
Computed price of merchandise and maintained detailed product and sales records.
Developed reputation as an efficient service provider with high levels of accuracy.
Promoted business as superior provider committed to efficiency and accuracy when engaging
with customers.
Demonstrated dedication to continuously improving sales abilities and product knowledge.
Provided customers with important details about billing, payment processing and support
procedures and requirements.
Answered product questions with up-to-date knowledge of sales and store promotions.
Set up and explained new membership contracts.
Directed calls to appropriate individuals and departments.
Provided timely and effective replacement of damaged or missing products.
Earned management trust by serving as key holder, responsibly opening and closing store.
Recommended alternative items when product was out of stock.
Learned, referenced and applied product knowledge information.
Supported customers and fielded questions regarding merchandising and pricing.
CUSTOMER SERVICE ADVISOR
Received multiple positive reviews which acknowledged dedication to excellent customer
service.
Built long-term customer relationships and advised customers on purchases and promotions.
Provided excellent customer care by responding to requests, assisting with product selection and
handling ordering functions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues
quickly and efficiently.
Provided elevated customer experience to generate a loyal clientele.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems swiftly.
Answered customer questions and offered details about products and services while efficiently
processing orders and managing account details.
Asked open-ended questions to assess customer needs.
Answered customer questions regarding merchandise and pricing.
Contacted customer to follow up on purchases, suggest new merchandise and inform on
promotions and upcoming events.
Recommended products and services aligned with customers' needs and preferences.
Computed price of merchandise and maintained detailed product and sales records.
Developed reputation as an efficient service provider with high levels of accuracy.
Promoted business as superior provider committed to efficiency and accuracy when engaging
with customers.
Demonstrated dedication to continuously improving sales abilities and product knowledge.
ADVANCE
CONTACT
SOLUTIONS- US
AIRWAYS
JULY 2008 –
JULY 2009
Provided customers with important details about billing, payment processing and support
procedures and requirements.
Answered product questions with up-to-date knowledge of sales and store
promotions. Set up and explained new membership contracts.
Directed calls to appropriate individuals and departments.
Provided timely and effective replacement of damaged or missing products.
Earned management trust by serving as key holder, responsibly opening and
closing store. Recommended alternative items when product was out of stock.
Learned, referenced and applied product knowledge information.
Supported customers and fielded questions regarding merchandising and
pricing.
PROJECT MANAGER
Led a team of 10 employees for a critical renovation project.
Delivered completed projects on time by prioritizing multiple tasks.
Enforced alignment of project strategy with business objectives and made modifications to promote
efficient project completion.
Maintained project quality with a hands-on management style.
Achieved project deadlines by coordinating with contractors to manage performance.
Recruited and hired experienced contractors to complete projects on time and within budget
requirements.
Oversaw business operations by producing updated status reports outlining each project to ensure all
milestones are met and projects are on-target.
Maintained project schedules by managing timelines and making proactive adjustments.
Set project timelines and kept teams on task to complete milestones according to schedule.
Conducted meetings with clients to determine project intent, requirements and budgets.
Reduced project downtime by inspecting products to ensure top quality and adherence to client
requirements.
Managed up to 48 projects per year.
Oversaw up to 48 projects at a time without sacrificing standards.
Promoted adherence to quality standards by educating staffs on quality control.
Eliminated discrepancies by reviewing performance, status and safety adherence.
Provided outstanding service to clients to not only maintain but to extend the relationship for future
business opportunities.
Minimized lags by leading and scheduling personnel, boosting morale and implementing new protocols.
Negotiated and finalized contracts with new and existing customers.
Increased efficiency and team performance by implementing actionable process improvements.
Adhered to all safety protocols and ensured that all equipment and materials were handled safely and
properly.
Kept meticulous records of all costs and expenses and analyzed that data against the budget.
Increased customer satisfaction through adherence to all quality standards and customer requirements.
Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning
sessions.
Resolved challenges and increased by supervising emergency issue resolution strategy.
Developed process improvement initiatives and analyzed problems to create corrective action strategy.
Analyzed product and process and provided actionable solutions including changes to processes,
products or quality standards where warranted.
Monitored timelines and flagged potential issues to be addressed.
Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
Resolved implementation and operation issues with product manufacturers.
Assessed vendor products and maintained positive vendor relations.
Streamlined office operations by effectively monitoring and addressing client correspondence and data
communications.
MAKITA
COMPANY INC.
APRIL 2005 –
JULY 2008
ADMINISTRATIVE ASSISTANT
Screened personal and business calls and directed them to the appropriate party.
Maintained appropriate filing of personal and professional documentation.
Utilized personal and professional networks to identify, acquire and manage new clients.
Oversaw personal and professional calendars and coordinated appointments for future events.
Informed vendors and contractors of client project requirements to foster client satisfaction.
Executed basic banking and bookkeeping tasks.
Managed and reviewed filing and office systems.
Reviewed weekly inventory charts and recorded facility needs.
Filed paperwork and organized computer-based information.
Entrusted to handle confidential and sensitive situations in a professional matter.
Identified needs and coordinated plans for travel and out-of-town functions. Handled
incoming mail, bills and invoices and completed appropriate actions.
Arranged domestic and international travel plans and itineraries, including flight, car service and
restaurant reservations.
Set-up and operated line for breakfast and lunch service.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Organized and attended meetings, including compiling all documents and reports ahead of time.
Worked with clients to effectively plan and coordinate the logistics for special projects and
events.
Picked up and dropped off clients at the airport.
Wrote reports, executive summaries and newsletters.
Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board
and assisted staff with clerical or procedural requirements.
Checked accuracy and integrity of files and resolved errors.
Assisted senior administrative professionals with daily work tasks. Prepared packages
for shipment, pickup or courier delivery to customers. Indexed, cataloged and stored physical
records.
Performed accounts receivable duties, including invoicing, researching charge backs,
discrepancies and reconciliations.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittal's
and memorandums for organizational support.
Managed office supplies, vendors, organization and upkeep.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers,
agendas and transportation.
Organized incoming and outgoing file movements in efficient and accurate manner.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social
events.
Performed clerical tasks, including answering incoming phone calls, sorting mail and sending
correspondence.
Opened and properly distributed incoming mail.
Performed general office duties, including answering multi-line phones, routing telephone calls
or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and
handling incoming and outgoing mail.
Scanned physical files into digital records.
MAKITA
COMPANY INC.
JANUARY 2002 –
APRIL 2005
