About Me
Results-driven IT Business Analyst with a proven track record in project
management and process optimization. Experienced in gathering and
analyzing business requirements, designing scalable solutions, and
leading cross-functional teams to deliver high-quality products. Skilled in
user acceptance testing (UAT) and post-implementation support, ensuring
seamless integration of IT solutions. Known for exceptional problemsolving abilities and a collaborative approach to achieving organizational
goals. Seeking to leverage expertise and drive continuous improvement as
a valued member of an organization.
Work Experience
KARLA
BACANI
Contact
27C South Nagtahan Pandacan
Manila
-
ERNI Development Philippines Inc
Oct 2024- Feb 2025
Senior Agile Project Leader
Manage and support the successful delivery of
software projects from initiation to completion.
Collaborate with clients and stakeholders to
understand their needs and deliver tailored
solutions that meet business objectives
Serve as an Agile coach to project teams,
promoting Agile principles and practices to
enhance team performance.
Facilitate Agile ceremonies such as daily
stand-ups, sprint planning, sprint reviews, and
retrospectives to ensure effective team
collaboration.
Monitor project progress and provide regular
status updates to stakeholders, ensuring
transparency and clear communication.
Mentor and coach team members on Agile
practices and principles, promoting a
collaborative and high-performing team
environment.
Vertere Global Solutions Inc (Cebu Pacific Air Client)--
Hard Skills
Project Management
Data Analysis
Network Troubleshooting
Computer Hardware
Oct 2023- Sept 2024
Senior IT Business Analyst
Assist Lead in all activities of assigned
business analysts.
Plan and design processes that can
repeatedly produce high quality products and
deliverables.
Gather business requirements from
stakeholders and process owners.
Analyze and document business requirements
and functional specifications and design.
Provide user acceptance testing (UAT).
Prepare post-implementation review and
support.
Decide whether a requirement change can be
covered in the baseline or must be considered
a change request.
Makes decisions about project schedules and
estimates with manager and team lead
approval.
Other related functions that may be assigned
as needed
Soft Skills
Communication
Time Management
Flexibility
Decision Making
Collaboration
Certification
Civil Service Passer - Professional
ITIL V4 Foundation
SAP Business One
Education
Bachelor of Science in Information
Technology-
Lyceum of the Philippines
University - Manila
Secondary-
Paco Catholic School
Primary-
Paco Catholic School
Work Experience
Yondu Inc
Nov 2022- Oct 2023
IT Business Analyst
Understands and analyzes current business
processes, identify gaps and pain points of
the client
Coordinates with business users and project
managers for data gathering.
Elicits and analyzes information from various
sources. Documents requirements as a result
of business and requirements analysis.
Work with the Technical Designer and
Delivery Team to ensure that they understand
the specifications.
Refines high-level business
requirements/demand stories-user stories
(DSUS)
Understands and analyzes current business
processes, identify gaps and pain points of
the client
Coordinates with business users and project
managers for data gathering.
Elicits and analyzes information from various
sources. Documents requirements as a result
of business and requirements analysis.
Work with the Technical Designer and
Delivery Team to ensure that they understand
the specifications.
Collaborates with subject matter experts to
provide recommended IT solutions and
process improvement plans to clients
addressing their pain points.
Ensures general understanding of high and
low level information between all project
stakeholders.
Conducts user acceptance testing, providing
post-implementation support to business
stakeholders and end-users through user
manual documentation and facilitation of user
training.
Documents current and to-be business
processes and high-level product
requirements specifications.
Documents detailed functional and non
functional requirements (i.e.
Performance/Turnaround Time, Data
Retention, Usability, Interoperability, etc.)in
use-case format.
Creates walkthrough deck in preparation for
the UAT proper.
Documents user manuals and training decks
for post-implementation support
References
Erica Mae M. Sanchez
IT Project Manager - Fast
Logistics Corporation
--
Den Louis F. Bacani
Data Center Operator - AFPSLAI
--
Work Experience
ISC Consolsys
June 2022- Nov 2022
IT Business Analyst
Evaluating business processes, anticipating
requirements, uncovering areas for
improvement, and developing and
implementing solutions
Leading ongoing reviews of business
processes and developing optimization
strategies
Staying up-to-date on the latest process and
IT advancements to automate and modernize
systems
Conducting meetings and presentations to
share ideas and findings.
Ensuring solutions meet business needs and
requirements.
Performing user acceptance testing.
Monitoring deliverables and ensuring timely
completion of projects.
Working closely with clients, technicians, and
managerial staff.
Effectively communicating your insights and
plans to cross-functional team members and
management.
AFPSLAI
March 2021- May 2022
End User Support
Assists client day-to-day functionality and
efficiency.
Provides IT support for desktops, printers,
peripherals, telephone systems.
Configures, installs and maintains complex
software systems.
Identifies, manage and resolve issues in a
timely manner.
Manages projects successfully on time and
within budget.
Responds to customer requests effectively
and communicates with them to address
issues.
To update the user access for given IT.
applications for new and current employees.
Work Experience
Fast Logistics Corporation
May 2019- March 2021
IT Project Specialist/Business Analyst
Managing Internal/External Projects of IT.
Responsible for Project Management Reports
related to IT.
Responsible for System Implementation of
New Systems of IT
Responsible for Deployment of New Systems
of IT.
Responsible for educating users on a New
Systems of IT.
Responsible for System Support of New
Systems of IT.
Maintained user accounts for IT Systems.
Assigned to present IT Systems to Client
Presentations.
Gave first level network support and
troubleshooting.
24/7 Support thru remote desktop, VPN, Ultra
VNC.
Dubai International Hotel
Jan 2017- April 2019
Front Office Receptionist
Welcomed guests upon entry to the hotel,
assisted with check in and check out.
Perform all front desk related responsibilities
and duties when assigned or required.
Responsible for guest reservations,
monitoring guest emails and email inquiries,
including assisting current and future guest
local travel arrangements.
Ability to work under pressure and manage
and resolve guest issues or complaints.
Ensure that all arrivals, departures, no shows,
extensions, amendments and OPERA related
matters are performed on a timely manner in
order to avoid further confusion .
Dubai International Hotel
Jan 2017- April 2019
Front Office Receptionist
Conduct hardware troubleshooting.
Maintain all local software and hardware
licensing to ensure conformance.
Manage entire purchase of inventory related
to hardware, software system.
Complete System Installs and Upgrades.
Work Experience
Fast Logistics Corporation
June 2014- August 2016
IT Project Specialist/Business Analyst
Managing Internal/External Projects of IT.
Responsible for Project Management Reports
related to IT.
Responsible for System Implementation of
New Systems of IT
Responsible for Deployment of New Systems
of IT.
Responsible for educating users on a New
Systems of IT.
Responsible for System Support of New
Systems of IT.
Maintained user accounts for IT Systems.
Assigned to present IT Systems to Client
Presentations.
Gave first level network support and
troubleshooting.
24/7 Support thru remote desktop, VPN, Ultra
VNC.
American Data Exchange
June 2013- June 2014
Data Analyst
Using automated tools to extract data from
primary and secondary sources.
Developing and maintaining databases, data
systems – reorganizing data in a readable
format
Performing analysis to assess quality and
meaning of data
Filter Data by reviewing reports and
performance indicators to identify and correct
code problems.
Using statistical tools to identify, analyze, and
interpret patterns and trends in complex data
sets that could be helpful for the diagnosis
and prediction
Preparing final analysis reports for the
stakeholders to understand the data-analysis
steps, enabling them to take important
decisions based on various facts and trends.
