KARLA B. ALEJANDRO
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417 Dominican St., Sta. Ana Vill., Sun Valley, Parañaque city
A passion-driven individual seeking for an employment that will enable her to improve her skills and experiences and set new challenges for herself.
WORK Experience
Social Mapper Ltd
Feb 2017 – Apr 2018
AUDIENCE PLATFORM MANAGER
Creates and amplifies real audience platform to boost online presence for start ups via Twitter accounts via Crowdfire;
Lead digital analytics and key performance indicator reporting including utilizing Twitter Analytics, Twitter Counter, etc to help companies with their approach, increase engagement and raise visibility before and after token sales;
Manually track growth of all Twitter accounts and develop digital growth campaigns to increase exposure to different start ups;
Genitrust Inc.
Jul 2015 – Dec 2016
LEAD SUPPORT SPECIALIST / DIRECTOR FOR CUSTOMER EXPERIENCE
Handles and monitors customer inquiries, complaints and assistance;
Provides and monitors support and assistance for technical and sales (chat, voice, email and voice) to buyers and sellers in an escrow-type of cryptocurrency exchange and wallet;
Creates employees’ and customers’ overall processes and procedures for sales, support, etc.;
Supervises support and sales team on task management, etc;
Barone International
Aug 2015 – Feb 2016
LEED CONSULTANT
Collaborates with the owner and entire construction team on the implementation of LEED prerequisites from pre-design to post-occupancy phases of commercial and industrial buildings;
Records complete documents for LEED certification;
Hive Labs
Feb 2014 – July 2015
SOCIAL MEDIA MANAGER
Oversees company and product’s social media activities such as sharing relevant content and updates, engaging with customers and followers, and responding to queries and issues through social media and Zendesk;
Collaborates and reviews with developers and designers to create a smooth sailing experience for app users in different OS;
Produce various content types including social media posts and blog;
Duotal Inc
July 2013 – Feb 2014
REVIT DESIGNER
Prepares and inspects production Revit architectural and MEPFS drawings for local and international commercial construction projects;
skills
Admin, Customer Support
Work flow management, Helpdesk experience and troubleshooting (voice, email and chat), Fraud analysis,
Sales & Marketing
Email and marketing generation, Social media management, Community engagement, Content writing (Blog,
Graphics
Basic Photo editing (Photoshop, Corel, Silhouette),
Engineering & Architecture
3D Modelling (Sketch up/Vray plugin), CAD & BIM (AutoCad, Revit Arch), LEED Documentation
OTHERS
Engineering & Architecture
Licensed Architect (PRC number for request)
Jury panelist for undergraduate students in College of St. Benilde, Polytechnic University of the Philippines and Technological University of the Philippines
Cryptocurrency
3-time speaker regarding Introduction and Bitcoin basics as sponsored by NEM Philippines
Basic
TOEFL passer (2013) with 98/120 score
Bilingual (English/ Filipino)
EDUCATION
Tertiary Education
BS Architecture
Adamson University
2010 – 2013
University of Santo Tomas
2006 – 2009
Secondary Education
St. Scholastica’s College, Manila
2002 – 2006
Primary Education
St. Scholastica’s College, Manila-
