KARL PATALINJOG
CUSTOMER SERVICE REP | TECHNICAL SERVICE REP | EMAIL SPECIALIST
PROFESSIONAL SUMMARY
With over 5 years in the BPO industry, I specialize in inbound and outbound communication, email/chat
support, and social media evaluation. Was promoted to Trainer, I mentored new hires, ensuring quick and
effective onboarding. With strong problem-solving, communication, and leadership skills, I’m committed to
driving customer satisfaction, improving processes, and delivering measurable results, whether working
independently or leading a team.
CONTACT
Phone: -
Address: Ph. 3, Blk. 29, Lt. 5, Tulip St., Sabella
Email:-
Homes, Panungyanan, General Trias, Cavite, 4107
Portfolio: TBA
WORK EXPERIENCE
Customer Support Specialist II/ Trainer |-
PartnerHero
Delivered customized support to a diverse range of partners, focusing on account management, event inquiries,
and ticketing issues.
Led engaging training sessions on process updates and successfully onboarded new hires for POSH.
Collaborated closely with operations and partners to develop effective macros and processes for
POSH/Echo2water.
Supervised the POSH mid-shift team (4 associates), ensuring that all tickets adhered to partner-specific
guidelines, resulting in zero partner callouts throughout 2024.
Effectively addressed customer inquiries and resolved account-related issues through email and chat support.
Social Media Evaluator |-
Telus International
Worked remotely to review and assess Facebook Ads, providing detailed feedback on relevance, quality, and
effectiveness.
Ensured ads adhered to specific guidelines while enhancing the user experience.
Identified trends and offered insights to improve ad targeting.
Maintained accuracy in evaluations, ensuring alignment with platform standards.
Contributed to the overall quality of ads and supported the optimization of social media marketing strategies.
Client Concierge Specialist |-
TDCX
Delivered exceptional support to META users through chat, outbound calls, and email, addressing ad-related
issues, account inquiries, and troubleshooting.
Effectively resolved account-related challenges and optimized ad performance by providing tailored solutions.
Offered expert guidance on best practices to enhance the performance and effectiveness of META ads.
Ensured client satisfaction by delivering personalized, results-driven solutions.
Cultivated and maintained long-term client relationships through consistent, professional, and reliable
communication.
Email Support Specialist/ Technical Support Representative |-
Ibex Global
Delivered comprehensive customer service for Mercari, addressing inquiries, issues, and requests via email.
Resolved account-related concerns, assisted with order issues, and provided guidance on platform usage.
Ensured a positive user experience by offering clear, accurate solutions and maintaining high customer
satisfaction.
Delivered timely, professional support to enhance the Mercari shopping experience.
Tasked as a Nesting Coach for 4 batches of new hires, providing guidance, support, and training to ensure a
smooth onboarding process.
Provided troubleshooting and technical assistance to Frontier Communications customers via phone.
Diagnosed and resolved issues related to internet, phone, and TV services, restoring services promptly.
Delivered clear, step-by-step instructions to guide customers through troubleshooting processes.
Maintained a high level of customer satisfaction by ensuring efficient and effective solutions.
Utilized strong problem-solving and communication skills to provide exceptional support.
Technical Support Representative |-
Teleperformance
Provided expert support to Wyndham Hotels' customers, hotel owners, general managers, and staff across
multiple channels, including chat, email, and phone.
Diagnosed and resolved technical issues related to hotel management systems, reservations, and internal
software to ensure operational continuity.
Addressed system errors and connectivity challenges, ensuring minimal disruption to hotel operations.
Delivered guidance on software functionality to optimize user experience and system utilization.
Focused on delivering timely, efficient solutions while upholding the highest standards of customer service.
Contributed to reducing downtime and ensuring a seamless experience for both hotel teams and guests.
ACADEMIC HISTORY
EARIST |-
Bachelor of Science in Electrical Engineering- Undergraduate
CERTIFICATION
Learn Bookkeeping - Udemy
Quickbooks - Udemy
Facebook Ads & Google Ads Marketing - Udemy
Facebook Ads & Instagram Ads Course + Meta 410-101 + ChatGPT - Udemy
Facebook Ads And Marketing - Lead Generation Pro - Udemy
Meta Sale Conversions Ads Marketing For Selling - Udemy
Search Ad In Google Ads & SEO - Udemy
Amazon SEO Guide: Building Sales Funnels for Amazon Udemy
Inbound Marketing - Udemy
