Karl Nelson Siao-Latorre
Block 4, Lot 9, Tuscania Subd. Kauswagan
Cagayan De Oro City, 9000
Contact Nos-
Email Address’s:-;-
EMPLOYMENT HISTORY:
Company Name:
Sutherland Globals
Position Title:
Customer Service Representative Call Center Agent
Industry:
Retail and eCommerce
Date Joined:
February – March 2020
Account:
AT&T
Work Description:
Customer Representative for AT&T
Regarding billing statements.
Assist customers with their bills and other general inquiries.
Document every transaction made between the customer and me.
Assist customers in navigating the website and process placing orders.
Promote products and improve sales
Company Name:
Iqor Lanang Davao
Position Title:
Customer Service Representative Call Center Agent
Industry:
Retail and eCommerce
Date Joined:
January 14, 2020 – January 24, 2020 (Graceful exit)
Account:
1800 Flowers
Work Description:
Customer Representative for 1800 Flowers.
Process shipment of flowers to customers
Document every transaction made between the customer and me.
Assist customers in navigation of the website and process placing orders.
Help customers search for the availability and provide details of the products
Assist Customers track their shipment of their orders.
General inquiries
Company Name:
Concentrix Abreeza Davao
Position Title:
Customer Service Representative Call Center Agent
Industry:
Retail and eCommerce
Date Joined:
November 30, 2019 – January 5, 2020 (End of Contract)
Account:
Macys Omnichannel (Seasonal)
Work Description:
Customer Representative for Macys Omnichannel.
Help customers navigate through their website for online purchases and other related concerns.
Provide resolutions to customers with regards to their concerns with the products or general inquiries.
Document every transaction made between the customer and me.
Help customers’ process online orders through phone.
Coordinate with customers for the tracking oh their packages being ordered online.
Ensures good quality of customer service.
Company Name: Concentrix Abreeza Davao
Company Name:
SSI Dynata Globals
Position Title:
Respondent Interviewer Call Center Agent (Homebased)
Industry:
Survey Sampling International
Date Joined:
September 19, 2020– November 15, 2020 (End of Contract)
Account:
Dynata (Seasonal)
Work Description:
Interviewer representative for outbound calls.
Provides different types of survey for respondents to answer over the phone.
Handles outbound calls.
EDUCATIONAL BACKGROUND:
Post Graduate- BMLS Davao Doctors College 4th yr. (Under-grad)
College – BMLS San Pedro College, Davao City 1st yr. – 3rd yr. (under-grad)
High School – Montessori Learning Center Inc. Isulan Sultan Kudarat (Graduated)
Grade School – Montessori Learning Center Inc. Isulan Sultan Kudarat Grade 6 (Graduated)
Grade school – Kong Hua School, Cagayan De Oro City Grades 1-5 (Under-grad)
AWARDS AND ACHIEVEMENTS:
Taekwondo Mindanao Championships Gold Medalist 2012 – World Taekwondo Federation
Taekwondo Mlang Tournament Silver Medalist 2014 - Mlang
Taekwondo Red Belt Degree 2013 – Isulan Sultan Kudarat
1st Runner-up in Taekwondo (Male) SPC Intramurals 2016 Davao City
Mathematics Team Quiz bee Champion 2011 – Montessori Learning Center
Topaz Awardee 85% - 88% 3rd yr. HS Obtaining 86.40% During 1st Grading Period at Montessori Learning
Center Inc.
Topaz Awardee 85% - 88% 3rd yr. HS Obtaining 86.62% During 2nd Grading Period at Montessori
Learning Center Inc.
Topaz Awardee 85% - 88% 3rd yr. HS Obtaining 85.93% During 3rd Grading Period at Montessori Learning
Center Inc.
Sapphire Awardee 89%-92% 3rd yr. HS Obtaining 89.47% During 2nd Grading Period at Montessori
Learning Center Inc.
Overall Champion Interschool 1st aid Competition 2016
San Pedro College, National Service Training Program – Civic Welfare Training Service -)
(Completed)
MEMBERSHIP OF ORGANIZATION/ ASSOCIATION:
Philippine Red Cross
Philippine Red Cross Youth
Montessori Learning Center Alumni Association
SEMINARS ATTENDED:
18th Leadership Training Seminar with the theme: “LEADERSHIP: A PILGRIM’S CALL”
Daliao, Toril, Davao City, Philippines (Jul 25 – 27, 2015)
Seminar Lecture Entitled “Awareness on Biosafety and Biohazards”
San Pedro College, Davao City Philippines (Nov 26, 2015)
Leadership Development Program (LDP) Seminar
San Pedro College, Davao City, Philippines (Aug 2, 2015)
First Aid Training (CFAT) Seminar
San Pedro College, Davao City, Philippines (Aug 2, 2015)
Philippine Red Cross, Emergency First Aid Training Course
San Pedro College, Davao city (Aug 28, 2017)
Youth Volunteer Orientation Course
Red Cross Chapter, Davao City (Mar 2, 2017)
Philippine Red Cross, Basic Life Support Training
San Pedro College, Davao City (Oct 29 – 30, 2016)
Stress Management Seminar
Davao Doctors College, Davao City (Aug 10, 2019)
Emergence, Novel Advancements, and Trends in Diagnostic Parasitology
Davao Doctors College, Davao City (Aug 10, 2019)
Presentation Analysis and Interpretation of a Research Data Seminar
Davao Doctors College, Davao City (Jul 23, 2019)
TESDA COURSES FINISHED
Managing your personal Finances Course
Start and Improve Your Business Course
STAR Online Training Program Course
SKILLS:
Proficient in oral and written English
Computer literate in Microsoft Application (Word, Excel, Power point, etc)
Understands and speak Chinese and Japanese (Basic)
Proficient at Driving (With Non-Professional Driver’s License)
Interpersonal and Leadership Skills
Quality Control and Quality Assurance skills (Intermediate)
Time Management skills
Can perform immediate Fist-Aid and simple medical assistance
Proficient in utilizing DSLR’s for Photography and Videography
Performs Clinical Assay, Clinical Microbiology, Lab Equipment Calibration, Test Result Validity Verification,
Lab Testing and Reporting
PERSONAL INFORMATION
Age:
Birth date:
Sex:
Civil Status:
Nationality:
Place of Birth:
23 Years old
August 17, 1997
Male
Single
Filipino
Cagayan de Oro City, Misamis Oriental, Phil.
