Karl Matthew Marquez

Karl Matthew C. Marquez 46, Paco, Obando, Bulacan Contact Number: - E-mail Address:-Home Phone Number: - Personal Objectives: To be able to improve and develop interpersonal and social skills and become an asset for the company. To be able to develop future company leaders To be able to contribute for the company to achieve its current Mission and Vision Educational Background: Grade School Colegio de San Pascual Baylon Plaridel St., Pag Asa, Obando, Bulacan- - 2006 Secondary School Colegio de San Pascual Baylon Plaridel St., Pag Asa, Obando, Bulacan- - 2011 Tertiary School Technological University of the Philippines Ayala Blvd., Ermita, Manila 1000 Bachelor of Science in Entrepreneurial Management- Working Experience: Cultural Center of the Philippines Usher (Part Time) CCP Complex, Roxas Blvd, Malate, Pasay City 1307 January 2014 - December 2014 Concentrix Philippines Chat Support Specialist — Transition Consultant October 2015 – 2018 Concentrix Philippines Team Leader Trainee – Walmart & Dish October 2019- June 2020 Freelance Virtual Assistant and Video Editor Freeup June 2020-Present Work Responsibilities: Customer Support Specialist Exercise good verbal and written communication skills. Hit daily, weekly and monthly targets specified by clients. Identifies and solves customer issues accurately and completely through chat and call.. Transition Consultant Went through the Leadership Academy program twice Trained to adapt to agents’ bird styles/learning styles Trained to receive good or constructive feedbacks Handles small clusters within the team to assist them with the product and how to display the behaviors on the quality form Conducts Skill Transfers, Hot Laps, and Mini-team Huddles to make sure that the agents are calibrated skilled enough to display the behaviors and follow the correct process before they are endorsed to production Conducts chat audits at the end of the day to make sure that the action plan is followed Became a Leader for all Transition Supports in the same wave Responsible for calibrating all Transition Supports in the wave to make sure that we are providing the right information to all agents Delegates tasks to all Supports to make sure that all administrative tasks are done before the day ends Responsible for doing the End of Day Report daily after the shift ends and sending it to our Transition Team Leader Personal Skills: 1. Excellent vocabulary skills 2. Excellent Time Management and Multi-tasking skills 3. Can adapt with different schedules 4. Excellent administrative, managerial and organizational skills 5. Strong communication skills that allow to converse at the receiver's level of understanding 6. Run basic Windows application software such as MS Word, Excel and PowerPoint. 7. Excellent listening, analytical and problem-solving skills 8. Ability to detect errors, evaluate the problem areas and provide effective solutions 9. Ability to tweak an action plan or agenda when necessary 10. Strong emphasis on accuracy and constant improvements 11. Team player Personal Information: Date of Birth:November 17, 1994 Age:28 years old Height:5’ 9” Civil Status:Single Nationality:Filipino I hereby declare that the information furnished above is true to the best of my knowledge. Karl Matthew C. Marquez