Karl Mark Lacida

IT Support Staff– Department of Education

Provided technical support by installing, upgrading, and maintaining computer hardware, network systems, and IT infrastructure. Installed and configured software, operating systems, and digital tools to support employee productivity. Diagnosed and resolved technical issues promptly to minimize downtime and ensure smooth daily operations. Maintained system security and safeguarded organizational data through proper IT protocols.

Performed accurate data entry and maintained organized digital and physical records. Assisted with administrative tasks such as document preparation, report generation, and file management. Supported office operations by ensuring timely processing of information and coordination between departments.