KARL DOMINIQUE GARING RAMOS
Lot 12 Blk 6 Ph 1 Orchid st. Greenland Subd.
Cainta, Rizal
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--OBJECTIVE
To be part of your growing company and seek better
opportunity for my career and also help out your organization
to stabilize future business as well as display my personal capabilities and always open
for new learning
SUMMARY OF QUALIFICATIONS
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Excellent communication and fluency in English
Technically Inclined & Computer Literate
Proficient with Microsoft Word, Excel, PowerPoint, Outlook and Internet
Capable of being a Leader and easily come up with better strategy to improve
and/or develop team statistics
PERSONAL INFORMATION
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AGE: 31 Years old
NATIONALITY: Filipino
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GENDER: Male
CIVIL STATUS: Married
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RELIGION: Roman Catholic
BIRTHDATE: Feb 25, 1987
EDUCATIONAL ATTAINMENT
Vocational:
College:
Secondary:
Manpower Skills Training Center
Don Bosco Technical Institute Makati
Jan 2008 - Feb 2009
Below are the certificates I received during the training:
● Gasoline Engine Servicing
● Power Train & Chassis Servicing
● Diesel Engine Servicing
● Automobile Electrical Servicing
● Automobile Air-con Servicing
● Advance Engine Servicing
Undergraduate
B.S. Computer Science
AMA Computer College (AMACC)
Makati City, Philippines
2005 – 2008
Graduate
Electrical Technology
Don Bosco Technical Institute – Makati (DBTI-MKT)
2000 – 2004
Primary:
Graduate
Don Bosco Technical Institute – Makati (DBTI-MKT)
1992 – 2000
Employment History
Mitsubishi CitiMotors Philippines (Sept 2010 -Mar 2011)
● On-Job-Training Service Technician
PCCW Teleservices (May 2011 - Jul 2012)
● Technical Support Representative under Belkin Products
○ Started with voice team upon campaign launching as technical
support for networking devices (modem, routers, modem-router,
receivers, etc)
○ Joined non-voice team (email & chat) that supports
non-networking devices such as KVM switches, Surge protectors,
bluetooth adapter, wireless adapter, apple accessories
SPi Global CRM
● Technical Support Representative under LG mobile devices (Jan 2014 May 2014)
○ Appointed Assistant Team Leader / SME (March 2014)
● Customer Service Representative under Western Union (May 2014 - June
2015)
○ Certified as universal CSR and skilled for 6 splits
○ Appointed SME on November 2014
○ Assigned Assistant Team Leader on the 1st year of the campaign
(May 2014)
● Adhoc Training Specialist (July 2015 - Dec 2015)
○ Assigned to cover Certification batches
○ Conducts Up-Trainings in rolling out product updates
○ Supports production floor in any case necessary
○ 100% pass rate for Certification batches covered
● Team Leader of Trend Management & Project Development Team (Jan
2016 - May 2016)
○ Identifies trending issues of our customers and forward to HQ if
needed
○ Reviews unresolved cases of the CSR to identify if it is CSR
driven or uncontrollable
○ Conduct coaching to the CSRs if there's any case had been
identified CSR driven
○ Identify alternative work around for trending unsolvable concerns
and inform entire production operations to help rectify such cases
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Team Leader for Operations (May 2016 - August 2016 )
○ Assigned to handle new hire batch until they get Certified
UBER/GRAB Partner/Operator (August 2016 - Present)
Achievements
➢ Achieved 66.7% Customer Satisfaction rating during 4th qtr of 2014
➢ Recognized Trainer of the Month on August of 2015
➢ Graduated Top on the 1st level of Leadership Training with Aspire University
(Bronze)
➢ Recognized by Security & Fraud department for my outstanding support and
contribution to the physical and logical protection of the account
➢ Recognized Top Team for the 2nd qtr of 2016 for having a CSAT score of 72.7%
➢ Loyalty awardee for the campaign
Reference:
Christopher Peña-
Operations Manager
Aileen Lachica
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Training Manager
Phoebe Magsino - Erni-
Associate Vice President - Operations
