Karl Bradley Sibi

KARL BRADLEY SIBI Virtual Assistant CONTACT WORK EXPERIENCE MEDICAL VIRTUAL ASSISTANT NRG CLINIC | 2024 - 2025 --Laguna, Philippines EDUCATION Bachelor of Science in Information Technology (BSIT) Pamantasan ng Lungsod ng Muntinlupa 2013 - 2017 SKILLS Communication & interpersonal skills Excellent written and verbal communication with executives, employees, and clients Strategic thinking skills - has ability to plan for the future, generate ideas and implement strategies for success Problem-Solving Skills - Finds the best way to handle an issue and solve problem, think ahead and expect risks, then brainstorm solutions and determine the best option Time management Skills - Knows how to prioritize projects and setting realistic time frame to complete tasks Administrative Support - Managing patient appointments, scheduling, and reminders. Handling phone calls, emails, and inquiries. Updating and organizing medical records and databases. Billing & Insurance Processing - Managing medical billing and Handling patient payments and invoices. Patient Coordination & Support - Assisting patients with appointment scheduling and follow-ups. Sending reminders for medications and check-ups. Telehealth Assistance - Coordinating virtual consultations between doctors and patients, Preparing and managing electronic health records (EHR), VIRTUAL ASSISTANT ATTORNEY ASSISTANT | 2024 Medical Data Analysis: Reviewing and analyzing medical records, health data, and scientific research to support litigation cases, ensuring the information is relevant and accurate. MANAGEMENT INFORMATION SYSTEM, ANALYST INFOSYS | 2021 - 2024 Planning and leading MIS Operations. Monitoring and ensuring Operations Plans are updated. Responsible in sending reports for entire Operations. Consults with department heads and upper level management TEAM MANAGER, HEALTHCARE ALORICA | 2018 - 2021 Ensures accurate and timely communication of client and campaign issues to Manager Site Operations. Consistently achieves goals for number of call monitoring per week and scores for assigned team of customer service agents. Review and analyzing performance data, pinpointing root causes for performance variance. CUSTOMER SERVICE REPRESENTATIVE, HEALTHCARE ALORICA | 2016 - 2018 Assists Providers and Member Services with their Billing & Enrollment, Eligibility, Claims & Benefits concerns REFERENCES Jelaica Ambrosio Marish Jay Bobis Email :- Email :- AA Lawyer Firm Executive Admin Infosys SOM Dannica Villanueva NRG Clinic Executive Assistant Email -