WORK EXPERIENCE
Sales Executive
Evernest Property Management Company | Jan 2025- Present
Karl Dana
SALES ACCOUNT EXECUTIVE
SALES OPERATIONS MANAGER
CUSTOMER SERVICE IMPROVEMENT
ANALYST
EXECUTIVE SUMMARY
Results-driven Sales Executive with over 7 years of experience in property
management, account management, and enhancing customer experiences.
Known for exceeding sales targets, building long-term client relationships,
and leading high-performing teams. Skilled in solution selling, streamlining
processes, and creating strategies that drive growth and keep clients
engaged.
PERSONAL SKILLS
Strong communication and relationship-building
Goal-oriented and results-driven
Team leadership and coaching
Adaptable and quick to learn
Problem-solving and analytical thinking
Customer-focused with attention to detail
Effective time and task management
TOOLS & PLATFORMS
Salesforce, HubSpot, Open, AppFolio, Zendesk, Landsight,
Chicago Title, Realist, Estated, Notion, Metabase, Asana,
DocuSign, AdobeSign, Slack, Zoom, Avaya, WhatsApp, Calendly,
Google Workspace, Google Sheets, Gmail, Time Doctor, Amazon
Connect, Sakari, MailChimp, Shopify
As a Sales Executive at Evernest Property Management, I specialize in client engagement,
solution selling, and account management. My role focuses on understanding property
owners' needs and offering tailored solutions that drive results. The five main tasks I
handle are the following:
1. Understand client needs and provide customized property management solutions
2. Build and maintain long-term customer relationships
3. Consistently meet and exceed sales targets
4. Stay informed on market trends and industry developments
5. Ensure client satisfaction and deliver exceptional service at every stage
Sales Operations Manager
Poplar Homes Property Management Company | Feb 2022 - Dec 2024
As a Sales Operations Manager, I perform sales, management, and administrative tasks,
such as maintaining your sales performance, recruiting and training staff, and
monitoring inventory. The five main tasks that I have are the following: Coach team
members, Develop team strengths and improve weaknesses, Identify team goals and
evaluate team progress, Resolve conflict & Organize team initiatives.
Account Executive
Onerent Property Management Company | Mar 2019 - Feb 2022
As an Account Executive, I always showcased excellent communication and negotiation
skills. I also act proactively to address clients’ needs and facilitate the sale process from
beginning to end. Ultimately, I contribute to an increase in sales and maintain our
company-client relationships at a high standard.
Account Executive | Virtual Assistant
RNT Fitness |Dec 2020- April 2021
I assisted prospective clients in signing up for the Online Fitness Program. I also
performed various administrative tasks, including answering emails, managing a
contact list, preparing customer spreadsheets and keeping online records, performing
market research, creating presentations, and customer service as the first point of
contact.
Sales Development Representative
Onerent Property Management Company |May 2018 - Feb 2019
I provided support to a company’s sales team by calling prospective clients and
scheduling appointments for them to speak with the Account Executive. I also
provided general customer and administrative support. This is an entry-level
position, and I usually work full-time hours.
Social Media Evaluator
ACADEMIC PROFILE
Appen Global |Mar 2018 - Aug 2018
HOLY CROSS COLLEGE OF CALINAN
I evaluated the quality and relevance of information in the world in categories such as
news feeds, advertisements and search results.
Bachelor of Arts Major in Literature
Cum Laude
Customer Experience Improvement Analyst
WORK REFERENCES
I monitored customer service representatives who are interacting with clients in ways
that serve the best interests of the business and I also analyzed phone calls to measure
performance and help implement the strategic objectives.
Bobby M. Torres
Director, Evernest Property Management
- |-Joel Dogdogan
CSAT Manager, Teleperformance
- |-
Teleperformance | Dec 2016 - Apr 2018
Customer Service Representative
Teleperformance | Nov 2014 - Nov 2016
I handled incoming or outgoing customer calls for a business and also cover
everything from assisting people with customer service complaints to making
telemarketing calls.
