Karl Anthony G. Layson
0723 Santan Street, Palimbo-Caarosipan, Camiling, Tarlac--
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OBJECTIVE
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To be part of a company wherein doors for learning horizons are never closed and in
return, I shall contribute the best that I can.
SKILLS/ STRENGTHS
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Willing to be trained, willing to work in shifts, takes advices seriously and easy to cope
up
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Hardworking, punctual, trustworthy and friendly
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Has the ability to work independently or as a team
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Time management skills and has ability to work under pressure
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Knowledgeable in computer maintenance.
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Knowledgeable in computer applications:
MS Word MS
PowerPoint
CyberLink Power Director
MS Publisher
WORK EXPERIENCE
M365 Technical Business Advisor Sherweb
Sherbrooke, Quebec, Canada
March 13, 2023 – March 7, 2025
Role: helps small businesses understand and leverage their Microsoft 365 subscription to
maximize their business growth. To provide guidance on various aspects of M365, from
onboarding and everyday use to implementing security features and data loss prevention policies.
Customer Service Representative (Staples.com) SITEL Tarlac
Luisita, Tarlac City
October 30, 2017 – June 5, 2022
Role: Assist customers in placing, tracking, cancelling and returning of orders as well as locate
and recommend items that suites the customer’s needs. Basic troubleshooting steps on the
website and creating account.
Customer Service Representative (Staples Business Advantage) SITEL TARLAC
Luisita, Tarlac City
July 18, 2016 – December 15, 2016
Role: To assist customer in placing, tracking, cancelling and returning orders.
Also sending invoices and locating and recommending items that suit the customer’s
Business needs.
Technical Support Representative (Microsoft) Sutherland Tarlac
San Isidro, Tarlac City
August 11, 2015 - April 30, 2016
Role: To assist customers on updating, troubleshooting and installing softwares on their
Windows operating systems as well as to purchase, download, install, troubleshoot and
update the Microsoft office applications.
On-The-Job Training
June 16, 2014 – November 04, 2015
Deans Office, Institute of Engineering and Computer studies
Tarlac College of Agriculture
Camiling, Tarlac
May 16, 2011 – November 23, 2013
Service Crew
Lala’s Burger and Shake
Mayantoc, Tarlac
EDUCATION
TERTIARY
2009 – 2015
TARLAC AGRICULTURAL UNIVERSITY
Bachelor of Science in Information Technology
Camiling, Tarlac
SECONDARY
2003 - – 2007
SAINT JAMES ACADEMY
Pasuquin, Ilocos Norte
PANABO NATIONAL HIGHSCHOOL
Panabo City, Davao Del Norte
PRIMARY
1997 – 2002
GRACE PARK ELEMENTARY SCHOOL UNIT - 1
Grace Park, Caloocan City
2002 – 2003
PASUQUIN CENTRAL ELEMENTARY SCHOOL
Pasuquin, Ilocos Norte
SEMINARS ATTENDED
February 15, 2012
Participant
Self-esteem Enrichment, 1st Psychology Congress Psychology for Non-Psychology Majors
Tarlac Agricultural University
Camiling Tarlac
CERTIFICATES/ AWARDS
November 08, 2015
PNP ENTRANCE EXAM PASSER
National Police Commission
AFFILIATIONS & POSITIONS HELD
Grand Archon (President) GAMMA EPSILON INT’L Inc.
June 2013- June 2014
Tarlac Agricultural University
Camiling, Tarlac
PERSONAL BACKGROUND
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Birth Date
Age
Civil Status
Gender
Religion
Height
Weight
Language Spoken
: April 13, 1991
: 30
: Single
: Male
: Roman Catholic
: 5”5’
: 100 kg.
: Filipino, English, Ilocano, Visayan
REFERENCES
Jowilyn Bito
Team Customer Service Representative, SITEL Tarlac
San Miguel, Tarlac City-
Marjessa Santana
Team Customer Service Representative, SITEL Tarlac
San Miguel, Tarlac City-
Paulo Diaz
Coach, Staples Business Advantage, SITEL Tarlac
Suizo, Tarlac City-
I hereby certify that the above information is true and correct to the best of my knowledge and
belief.
KARL ANTHONY G. LAYSON
Applicant
