Karl Anthony J Polana

Karl Anthony Polana EXPERIENCED AMAZON SELLER VIRTUAL ASSISTANT E-Commerce Work Experience Amazon Seller Virtual Assistant | Dec 2019 - Dec 2020 Scandinavian Trading Hard-working and self-motivated virtual assistant with extensive experience in related profession. My greatest strength is adaptability, I can easily learn new job functions and perform them well. I have received numerous commendations and certificates due to my excellent work ethics and performance. Contact Mobile: - Email:-LinkedIn: www.linkedin.com/in/KarlAnthony Polana Location: Bacolod City,Negros Occidental, 6100 Skype: Karl.nthony Academic History Colegio San Agustin Bacolod B.S. Accounting Technology Graduated 2016 Provided remote assistance related to the following tasks: Seller Central account maintenance Search terms optimization Competitor research Order fulfillment Customer service Inventory management Order tracking Refund and product replacement requests Certification Amazon Seller VA Masterclass | Amazonation PH Completed: September 2021 Software Expertise Microsoft Office Helium 10 Slack Asana Google Workspace Administrative Skills Strong Customer Service Orientation Good Accounting Background Meticulous Attention to Detail Exceptional with both written and verbal communication Excellent in Multi-tasking Adaptive Team Player Other Work Experience Awards & Recognition Quarter One Outstanding Employee , 2020 Outstanding Employee of the year, 2019 Operations Associate - Level B BPI Family Savings Bank | 2017 - Present Analyses monthly balance sheet accounts for corporate reporting. Completed daily accounting tasks including tracking funds, preparing cheques and reconciling accounts. Resolve customer issues using strong interpersonal skills and conflict resolution technique. Investigates and resolve billing and service discrepancies. Reviews and ensure all documents submitted were accurate and complete. Organize, sort and check input data against original documents.