Karl Andre Dollente

KARL ANDRE DOLLENTE VIRTUAL ASSISTANT WORKING HISTORY AT&T in VXI Holdings Inc. CUSTOMER SERVICE ASSOCIATE | NOV. 2019 - MAR. 2020 The main duty is to ensure 100% customer satisfaction and making a sale. Amazon Operation Services Phils. CUSTOMER SERVICE ASSOCIATE | MAY 2019 - AUG. 2019 Responsible for answering all customer queries that focus on retail, delivery, payments, and refunds. PayPal in ePerformax Contact Centers FINANCIAL ACCOUNT SPECIALIST | NOV. 2017 - APR. 2019 The duty is to focus on business customers’ satisfaction with their Debit MasterCard. Upside Bussines Travel in ePerformax Contact Centers TRAVEL CONSULTANT | APR. 2017 - OCT. 2017 Responsible for making sure all business customers are satisfied, ensure convenience on their flight and stay at their chosen hotel and airline. American Express in FIS Global Solutions Inc. CUSTOMER CARE PROFESSIONAL | JULY 2015 - AUG. 2016 Ensuring customers are promoters by answering all queries about their prepaid credit card and sell American Express products. Bell and Virgin in iQor Philippines COLLECTION SPECIALIST | SEPT. 2014 - MAY 2015 Does inbound and outbound calls with upselling of mobile phone plans to collect outstanding mobile phone bills and increase the account’s revenue ACADEMIC HISTORY Southdale International School BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT | JUNE 2006 - APRIL 2008 Global Communications & Mgt. Academy BUSINESS AND GLOBAL ENGLISH COMMUNICATIONS TRAINING | 2010 & 2017 PROFESSIONAL CAREER SUMMARY I have great experience working with international clients mostly North America, the United Kingdom, and Australia. Spoke with clients and customers over the phone to address any kind of concern at its best. AREAS OF EXPERTISE Call Handling and Cold Calling Social Media Management Lead Generation Files Organization and Classification Hitting KPI's Customer Service Appointment Setting Data Entry REACH ME AT:-bit.ly/andrewebsite bit.ly/AndreVALinkedIn bit.ly/AndreFBpage - / -