Karl Andre Dollente

KARL ANDRE VISTA DOLLENTE Multimedia | Social Media Manager | Virtual Assistant | Customer Service Professional Mary Cris Homes, Bucandala 3, Imus City, Cavite, Philippines- |--|-https://www.linkedin.com/in/virtualassistantandre/ WORKING HISTORY Virtual Assistant, Social Media Manager, and Multimedia Specialist Exercises For Injuries | Jul. 2020 – Present Respond to customer queries via email and chat. Create graphic designs and video content for social media. Manage social media platforms and engagement strategies. Appointment Setter Kraft Outsourcing | Jan. 2023 – Jun. 2023 Scheduled client appointments and qualified leads through outbound calls. Maintained CRM data and consistently met targets. Customer Service Associate AT&T in VXI Holdings Inc. | Nov. 2019 – Mar. 2020 Ensured 100% customer satisfaction while handling inquiries and sales. PROFESSIONAL CAREER SUMMARY I have great experience working with international clients mostly North America, the United Kingdom, and Australia. Spoke with clients and customers over the phone to address any kind of concern at its best. Customer Service Associate Amazon Operation Services Philippines | May 2019 – Aug. 2019 Assisted customers with inquiries and troubleshooting. Financial Consultant PayPal in ePerformax | Nov. 2017 – Apr. 2019 Provided support to business customers regarding their Debit MasterCard. Travel Consultant Upside Business Travel in ePerformax | Apr. 2017 – Oct. 2017 Assisted business customers in booking flights and accommodations. Customer Care Professional AMEX in FIS Global Solutions Inc. | Jul. 2015 – Aug. 2016 Provided support for prepaid credit cards and promoted American Express products. AREAS OF EXPERTISE Call Handling Social Media Management Graphic Design / Video Editing Files Organization and Classification Hitting KPI's Customer Service Appointment Setting Data Entry REACH ME AT:-bit.ly/AndreVALinkedIn - / - Collection Specialist Bell and Virgin in iQor Philippines | Sep. 2014 – May 2015 Conducted inbound and outbound calls to collect outstanding mobile phone bills. Consultant Telstra in Teleperformance Philippines | Mar. 2013 – Aug. 2014 Provided billing, technical support, customer service, and upselling. Financial Customer Support Prudential Financial in Sykes Asia Inc. | Jun. 2012 – Sep. 2014 Assisted clients with life insurance and financial needs. Advanced Customer Service Representative DISH Network in SPI Global | Jan. 2012 – Jun. 2012 Provided customer service, billing, technical support, and sales. Customer Support Agent eBay North America in ePerformax | Aug. 2010 – Oct. 2011 Assisted users with inquiries, complaints, and website navigation. Education Southdale International School | 2008 Bachelor of Science in Hotel and Restaurant Management Global Communications & Mgt. Academy | 2010 & 2017 Business and Global English Communications Training Certifications & Training Basic Graphic Design Using Adobe Spark AWS Summit Online Photoshop Webinar in Pressstart Studio Global Communications Training New Hire and Transition Training in SPI Global Top Agent (Outstanding Commitment to Excellent Customer Service) Top Agent (Lowest Transfer Rate) Certificate of Participation for English Language Training Projects & Freelance Work Smart Home Solar – Freelance Cold Calling Copywriting Languages English – Fluent Filipino – Fluent Bicolano – Fluent PROFESSIONAL CAREER SUMMARY I have great experience working with international clients mostly North America, the United Kingdom, and Australia. Spoke with clients and customers over the phone to address any kind of concern at its best. AREAS OF EXPERTISE Call Handling Social Media Management Graphic Design / Video Editing Files Organization and Classification Hitting KPI's Customer Service Appointment Setting Data Entry REACH ME AT:-bit.ly/AndreVALinkedIn - / -