Karl Andre Dollente

Professional Portfolio KARL ANDRE VISTA DOLLENTE "Take Control of Your Goals." I am Drei FREELANCER / SEASONED BPO EMPLOYEE A FREELANCING BUSI NE S S MAN Graphic Designe r / Virtual Ass is ta n t / Video Ed ito r BUSINESS PROCESS OUTS OUR CING VE TER AN Over a decade of working experience with most lines of business and outstanding companies CUSTOMER SERVICE Over a decade of handling customer experience with outstanding compan US, UK, Canada, and Australia. Mastered Interpersonal and Intrapersonal Skills COMPUTER SAVVY Handled most lines of business, tools, and applications for the entire leng working experience. PROBLEM SOLVING SKILLS Being well-exposed to most type of people gave me this skill, thinking ou and have the can do attitude. WHAT KEEPS ME SUCCESSFUL IMPECCABLE INTERPERSONAL SKILLS SHARP BUSINESS SENSE As a seasoned worker, I was able to adapt to business needs and learned to treat it like my very own. With over a decade of working experience, I honed my interpersonal skill that lead me to grow in my chosen career. FINE EYE FOR DETAIL Able to catch even the smallest piece of detail on every work I do. Skills and Traits Academic History DPJ Primary School Graduated with Honors and Awards- Prince Aris Secondary School Southdale International College Graduated with Recognitions and Academic Awards- Studied Bachelor in Science of Hotel and Restaurant Management- International English Center Global Communications Management Academy Attended English Language Seminar Business and Global Communications Training 2010 & 2017 2012 Certifications and Awards Certifications and Awards Character References Production Coach Quality Analyst Team Leader Team Leader Jordane Casey Serrano No- Jedryl Doble No- Maria Regina Espiritu No- Chritopher Cipriano No- Responsible for answering all customer queries coming in via email and chat. I also do graphic design, video editing, and handle Social Media. KRAFT OUTSOURCING 2023 Scheduled client appointments and qualified leads through outbound calls. Maintained CRM data and consistently met targets. Working History Exercises For Injuries 2020-Current AMAZON PHILIPPINES 2019 The main duty is to ensure 100% customer satisfaction and making a sale. retail, delivery, payments, and refunds. Answers all customer queries that focuses on PAYPAL IN EPERFORMAX- The duty is to ensure business customers’ satisfaction with their Debit MasterCard and the use of their PayPal account. UPSIDE BUSINESS TRAVEL IN EPERFORMAX 2017 Makes sure that all business customers are satisfied. Ensures convenience on their flight, and stay at their chosen hotel and airline. Working History AT&T IN VXI INC- Ensuring to get customers that will be promoters by answering all queries. BELL & VIRGIN CANADA IN IQOR PHILIPPINES- Does collection via inbound and outbound calls. TELSTRA IN TELEPERFORMANCE- Does customer service, billing, sales and tech support to business clients. PRUDENTIAL FINANCIAL IN SYKES ASIA INC. 2012 Duties included assisting clients with their life insurance and financial needs. Making sure customer service excellency is provided throughout the conversation. DISH NETWORK IN SPI GLOBAL 2012 Does customer service, billing, technical support, and sales. EBAY NA IN EPERFORMAX- Helps users with all questions, complaints, and website navigation. Working History AMERICAN EXPRESS IN FIS GLOBAL SOLUTIONS- Duties included entertaining queries of customers, answering telephone calls, and dealing with their expectations. JOLLIBEE FOODS COPR. 2009 Duties included the production and maintenance of good quality food products by always meeting the standards, ensuring great customer satisfaction. Working History MAKRO 2009 FACEBOOK LINKEDIN GMAIL WEBSITE Get in touch with me INSTAGRAM