KARISSA
SANTIAGO
HR SERVICE DELIVERY SENIOR ANALYST
PERSONAL PROFILE
WORK HISTORY
I'm an experienced Human Resource Analyst with an 8
HR Service Delivery Analyst
year Service Delivery Operations experience in business
process
outsourcing
and
shared
service
environment
supporting offshore accounts whose businesses are into
ACCENTURE DELIVERY CENTER
2016 - 2018
beauty and cosmetics, food manufacturing, consumer
- Knowledge Transfer Recipient for Knowledge Transfer
products,
onshore
and
law
firm.
A
Knowledge
Recipient
for
Onshore HR Knowledge Transfer, and a Subject Matter
- Process Document Writer
Expert for the Transition of HR Processes Offshore.
- Responsible for the documentation and preparation of the
major processes in HR (Vacancy and Search Administration,
HIGHLIGHTED SKILLS
Leaver Administration, Sick and Sabbatical Leaves
Administration and all other benefits administration)
Excellent Communication Skills
- Subject Matter Expert for the Process Transition offshore
Goal-driven leader
- Manages volume distribution, checks and creates reports for
Results-driven Achiever
Quality Assurance
Strong Work Ethic
- Handles end to end process of On-boarding client
Innovative Problem-solver who generates workable
employees
solutions and complaint resolution
Team Player who excels at building trusting
relationships with the clients and colleagues
Proficient in MS Office, SAP, and HR related systems
Lives with integrity, stewardship, respect for the
individual, adds value to the business, creating one
global network.
CONTACT INFORMATION
- Provides RCA for escalation and issues encountered by the
team
- Assists the Team Lead for process improvements
- Capable of OE Articulation for OE Assessments during
transition
- Point of Contact for HR Processes documents
- Interacts and participates in client work groups, and where
appropriate systems development projects, and other similar
activities
: -
- Ensuring continuous improvement in the services provided by
:-
the company through effective business management, the
: 2E One Gateway Place
exercise of sound financial judgment and the exchange of
Pioneer Street, Barangka Ilaya
information.
Mandaluyong City 1554
EDUCATION
Batangas State University
BS ACCOUNTING MANAGEMENT, CLASS OF 2010
Transaction Processing Senior Associate
ACCENTURE SERVICE DELIVERY CENTER
2010 - 2016
- Addressed customer service inquiries in a timely fashion
Sta. Teresa College
- Achieved a customer satisfaction rating of 98%
HIGH SCHOOL DIPLOMA, CLASS OF 2006
- Provided input in improving internal processes
- Manages Vendor Master Data
MY REFERENCES
Available upon request.
- Provides monthly reconciliation for client items
- Skilled in Process Migration and Documentation
- Effective in collaborating with other teams in ensuring a
harmonious relationship and flow of tasks.
