Karina Pilar Carandang

I am a Virtual Assistant and Customer Support Specialist with over 10 years of experience in customer service, technical support, and administrative tasks. I have worked with different clients and industries, including real estate, where I provided reliable and efficient support. I am skilled in handling emails, phone calls, chat support, and daily admin tasks while making sure everything is organized and completed on time.

In my most recent role with FRONTSTEPS, I supported property managers, accounting teams, and residents by assisting with platform navigation, troubleshooting issues, and managing online payments. I also helped handle violations and provided clear guidance to users. Part of my role included supporting the marketing team by responding to inquiries, qualifying leads, and scheduling product demos. This helped improve customer engagement and overall workflow.

I have strong communication skills and can easily connect with clients and customers. I am comfortable handling different types of concerns and always aim to provide clear, helpful, and professional responses. I stay calm under pressure and focus on finding solutions quickly and efficiently. My goal is always to create a positive experience for every client I assist.

Aside from customer support, I also have solid administrative skills. I can manage calendars, organize emails, handle data entry, and maintain accurate records. I am familiar with Google Workspace and other tools used for communication and task management. I am also quick to learn new systems, which helps me adjust easily to different work environments.

I am reliable, organized, and detail-oriented. I can work independently with minimal supervision, but I also work well with a team. I take my responsibilities seriously and always make sure to meet deadlines and deliver quality work.

I am always open to learning new skills and improving my performance. I enjoy helping businesses run smoothly by providing consistent and dependable support. With my experience and strong work ethic, I am confident that I can be a valuable part of any team.