Karina Parrilla

Karina Parrilla Ormoc City, Leyte Philippines-Mobile #/Whatsapp: - SUMMARY OF QUALIFICATIONS Fluent in verbal and written English with minor bookkeeping experience Experienced customer service representative to US,UK and Australian based customers Has great attention to detail Experienced virtual assistant who works from home, providing services to business owners from US, UK, Canada and Australia Proficient in navigating MS Office Applications , MS Excel and Internet Softwares such as: Voip Phones and Messaging Applications: Ring Central Phones and Apps Skype Whatsapp Task Management Software: Trello Asana Slack G-suite / Google applications ( Google drive, google calendar, google sheet google hang-out/meet) Accounting Softwares Xero Quickbooks File Storage Systems: Dropbox Box.com Ticketing System: LiveAgent Freshdesk Some softwares formerly used: Jing Application Social Media Applications (Facebook, Twitter, Instagram, Pinterest) CRM Applications : Airtable, Launch27 Geoop Teamviewer Docusign Aprima (EMR) Kno2 Faxes Lastpass Loom Zapier EDUCATIONAL BACKGROUND Bachelor of Science in Nursing Western Leyte College of Ormoc City- (3rd yr level) Sterile Processing Program (6-month Short-course Program) Cornerstone International College, Kamuning Quezon City June 2015-December 2015 PROFESSIONAL EXPERIENCE Customer Service Representative in Sykes Asia Cebu November 2008 up to March 2011 Home-based Online Freelancer- Independent Contractor as Virtual Assistant/Customer Service Representative via Odesk/Upwork.com March 2012 up to 2015; 2016 DUTIES AND RESPONSIBILITIES Financial Account Customer Service Representative: Answer incoming calls from customers and prospects. Assist callers with their needs such as account information, update investment information, process checks through setting up cases and other inquiries. Receive and transfer calls to various parties. Provide helpful information to all callers such as new product updates. Provide technical resolution by unlocking the password for their online access. Achieve quality scores on monthly basis. HOME-BASED ONLINE Freelancer (via Upwork.com) jobs include: -Telemarketer for a Real Estate company ● Calling leads of foreclosed houses or for sale by owner houses to specific state in US ● Gather information regarding the house they are selling ● Maintain an excel file for the houses -Customer Service Representative ● Answer queries from customers regarding specific product for a retail store -Administrative Assistant ● Assistant to the owner of a modeling agency ● Assist on scouting or finding agencies for the models ● Communicate with agencies around the world via email or phone ● Communicate with embassies regarding working visa -Data Entry Specialist ● Maintaining the backend data of a catholic website ● Input information such as name of churches and exact location -Web Researcher ● Wide research on various topic online depending on clients needs Virtual Assistant –Patient Coordinator - HouseCall MD - California, USA March 2017- September 2017 Duties and Responsibilities: ● Worked in a fast paced Doctor’s office and receives calls from facilities and families ● Performed Inbound and Outbound calls to Skilled Nursing facilities, Home Health Agencies, Assisted Living, Pharmacies, Hospitals, Clinics, Laboratories, DME Companies and assist them with their needs and concerns per Doctor’s orders ● Processed patient’s documents and charts to be signed by the physician ● Assisted the needs of family of the patients per Doctor’s orders ● Processed paperworks for patients laboratories, medication, DME equipment and make sure it is done in a timely manner Virtual Assistant ( Customer Service/Admin Assistant) - Matt Payne Electrical November 6, 2017- August 29, 2020 - answer calls and emails from customers who need electrical services - book jobs in the calendar - coordinate with electricians in booking their jobs daily using google calendar - assist the admin team in chasing invoices and quotes sent using Xero - other data entry/research tasks assigned - reconciling payment through Xero Virtual Assistant/Admin Assistant- Beyond Cleaning Group January 2017- up to present (Part-time) - Process payroll for about 40 employees using Xero Payroll Sending and reconciling paid invoices using Xero Email customers regarding their unpaid cleans Assist the admin in doing general administrative tasks AWARDS AND CERTIFICATES: CERTIFICATE OF EXCELLENCE – Client Operator Queue Elite Circle Achiever – July 2009 CERTIFICATE OF EXCELLENCE- Client Operator Queue Top Agent- September 2009 CERTIFICATE OF EXCELLENCE- Client Operator Queue Top Performer – February 2010 REFERENCES: Available upon request