Karina Mikhli

Karina Mikhli 917‐864‐8845 http://www.linkedin.com/in/karinamikhli - Results‐Oriented Leadership Operations and Business Leader with expertise in execution, leadership, and communications         Business system set up, scaling, optimization, and day‐to‐day management Project, budget, workflow, change, and staff management and development Building and working with cross‐departmental teams for optimal performance Streamlining and standardizing processes to maximize efficiency and effectiveness Improving intra‐ and inter‐departmental communications and aligning expectations Supplier relations and management, including outsourcing, selection, and migration Adapting and automating workflow to accommodate new technology and products Training and building engaged, cohesive, and productive onsite and remote teams Professional Experience Operations and Business Management  Managed all business and operations, including ecommerce and customer support  Led up to four departments with direct and indirect reports, including remote staff  Improved budgeting and reporting systems and dashboards for easier review and management  Created standardized communication and scheduling systems to prevent backlogs  Directed several core suppliers as key contact, responsible for monthly calls and reporting  Rolled‐out, administered, and trained staff on various CRM and workflow tools Project and Product Management  Directed product development, fit, validation and pricing strategy at technology startup  Gathered and used customer feedback to prioritize new features and tweak existing ones  Drove development of custom CMS and digital‐first workflow, along with launch planning  Led post‐launch feedback interviews, analysis, and strategy for future feature pipeline Human Resources and Education/Training  Recruited, trained, supported, and evaluated entry to director‐level staff  Implemented and managed HR and recruiting at several startups and nonprofits  Set up and managed benefits and payroll, including running biweekly payroll  Trained and supported cross‐departmental teams on new workflows Work History Chief Operations Officer (part‐time) RxPhoto, Boston, MA/New York, NY 2019‐current Chief Operations Officer (part‐time) Jester Development Inc., New York, NY 2018‐current Chief Operations Officer (part‐time) Clublender Inc., Remote 2017‐2019 Business Manager (freelance) Dreaming Room Publishing, Remote 2016‐2018 VP, Partner Accounts (consultant) AUTHORS.me, Austin, TX/New York, NY 2015‐2016 Director, Sales and Client Operations codeMantra, Boston, MA/New York, NY 2014‐2015 Executive Director, Content Operations Triumph Learning, New York, NY 2013‐2014 VP, Content On Demand Books, New York, NY 2011‐2013 Production Manager Oxford University Press, New York, NY 2008‐2011 Executive Director, Production The Princeton Review, New York, NY 2006‐2008 Education Executive MBA Smartly, online Certificate, Nonprofit Management Purchase College, SUNY, online Certificate, Entrepreneurship Northwestern Michigan College, online Master Certificate, Human Resources eCornell, online Certificate, Financial Management eCornell, online MS, Publishing New York University, New York BFA, Creative Writing Brooklyn College, New York