Karina Maiary Castiliano Dias

Karina Maiary Castiliano Dias https://www.linkedin.com/in/karina-castiliano/ Professional Summary Professional with over 9 years of expertise, looking for a new position as Administrative Assistant. Strong attention to detail and organizational skills also with excellence in customer and suppliers relationships, Skilled in negotiation and documentation. Strong ability to manage operational and administrative tasks with experience in online tools such as CRM Systems, Google Workspace, Trello and Notion. Professional Experience • Sales Consultant | Self-Employed Apr/2025 – Present Assist clients in selecting appropriate health insurance plans based on their needs. Present customized solutions and manage customer portfolio. Conduct strategic negotiations and provide customer support in-person and remotely. • Import Analyst (Independent Contractor) | Next Serviços e Produtos Ltda Oct/2023 – Mar/2025 Coordinated import orders from product development to delivery. Checked order status and ensure that customers would receipt orders on time. Acted as the interface between customers and suppliers, monitored production and shipping deadlines. Found solutions to order inconsistencies and proposed alternatives to resolve customer problems promptly • Export and Import Analyst | Inovare Brasil Assessoria e Trading Ltda Aug/2019 – Dec/2022 Managed full post-sales import operations with Asian textile suppliers. Controlled the financial transactions and sample approvals. Resolve quality issues and negotiated solutions with suppliers and clientes • Import Analyst | NTS do Brasil Com. de Máquinas e Ferramentas Ltda May/2018 – Aug/2019 Managed purchase orders, shipment scheduling, supplier communications, and customs clearances. Handled document preparation (Invoice, Packing List, B/L) and logistics coordination. • Import Assistant | Concept Têxtil Imp. Com. Art. Têxteis LTDA May/2012 – Sep/2014 Maintained daily follow-up with international suppliers. Supported sample requests, order placements, and documentation review. Coordinated with customs brokers and freight forwarders to ensure timely delivery. • Foreign Trade Intern | Ever Green Indústria e Comércio Ltda Jun/2010 – Dec/2011 Supported import/export processes, document issuance, booking and inspections. Communicated with ANVISA, FIESP, embassies, customs brokers, and freight agents. Education & Certifications Bachelor’s Degree in Business Administration (Foreign Trade Focus) – UMESP, Brazil (2011) Exchange and Bank Operations – Aduaneiras (2012) Foreign Trade Operations – FIESP (2014) English – Bellevue College, WA, USA (Exchange Program,-) Additional Training Scrum Foundation – CertiProf (2022) Introduction to Data Analysis (Power BI) – Fundação Bradesco (2022) Introduction to Project Management – Fundação Bradesco (2023)