KARINA BALILLA
• Professional Virtual Assistant • Customer Support Specialist
ABOUT ME
EDUCATION
As an experienced Customer Support
Universidad de Sta. Isabel
AB Psychology | June 2014 to March 2017
Specialist, I am deeply committed to
providing high-quality service in a way that
benefits the institution. I want to work in an
industry where I can grow and contribute.
Customer Support Specialist
EXPERIENCE
Nov 2021 - Present
Dr. Martens | PartnerHero Philippines
• Tasked to be the overall SME (Subject Matter Expert) for any issues, requests,
or questions that might appear on a daily basis
• Troubleshooting technical issues reported by customers, offering solutions,
and filing detailed tickets for any undocumented issues
• Keeping track of common pain points, and feature requests that customers
express
May 2022-Aug 2022
Part-time Virtual Assistant
Rica Mae Rosales
• Tasked to make follow-ups on aspiring Financial Advisors
• Update the client database
• Sort and organize important files
Sep 2021 - Dec 2021
Virtual Assistant
Dareen Choong
• Tasked to build and maintain a list of upcoming projects
• Scour Twitter and Discord for new projects
• Keep engagement in Discord Servers
May 2018 - Aug 2018
Appointment Setter
Intellibrigde Web Solutions
• Tasked to prospect clients
Enter customer information into a database
Practiced my attention to detail
Oct 2017 - Apr 2018
Customer Service Representative
Sutherland Global Services
• Act as the first point of contact
• Assist various customers issues such as monitoring orders, refunds,
and password resets
SKILLS
Customer Support
Graphic Design
Cold calling
Social Media Management
Data Entry
Appointment Setting
• - •-• kabvirtualservices.mystrikingly.com
