Karin

CV - Karin Rautenbach Tel:-, Somerset West, DOB 11/02/1970 Summary I am a highly experienced Recruitment Manager with expertise in staff management, recruitment and selection, administration, invoicing, and basic accounting. With over 20 years of experience in the industry, I have worked with renowned clients such as Metropolitan, Woolworths, PEP, Sanlam, Lufthansa, and more. As a Recruitment Manager, I have successfully overseen the recruitment processes for call centre operations, managed teams of recruiters, and collaborated with stakeholders to align recruitment strategies with business objectives. Additionally, as an Operations Branch Manager, I handled end-to-end recruitment, from sourcing to placements, while providing valuable insights to clients. In my role as a Flexi Account Executive/Project AE/Perm AE, I managed multiple projects simultaneously, ensuring efficient delivery of recruitment solutions for clients such as Direct Axis, SARS, Discovery, and Mind Pearl. Since 2017, I have been leveraging my recruitment expertise as a Recruitment Manager at RecruitMyMom. I excel in identifying top talent, conducting thorough assessments, and facilitating successful matches between employers and job seekers. With a passion for the arts and travel, I bring a fresh perspective to recruitment, drawing inspiration from different cultures and experiences. I am dedicated to finding the perfect fit between employers and candidates, fostering growth and success for both parties. CV - Karin Rautenbach Tel:-, Somerset West, DOB 11/02/1970 EDUCATION National 3 Year Diploma Travel and Tourism 1989 to 1991 (Subjects: Office administration 1, Typing Technology 1, Financial 1, Communication Afrikaans, Communication English, French 1, Tourism 1-3, Tourism Techniques 1-3, Tourism Marketing) COURSES ● NQF4 Recruitment Kelly 2009 ● COMPETENCY RECRUITMENT KELLY 2002 ● CORPORATE SALES KELLY 2002 ● CV’s KELLY 2002 ● LABOUR LEGISLATION KELLY 2002 ● INTERVIEW SKILLS KELLY 2002 ● ABC OF SELLING KELLY 2003 ● BRANCH MANAGER KELLY 2005 ● PROJECT MANAGEMENT KELLY 2006 ● SAFAARI SAA 1990 ● SAFARE SAA 1990 ● FARES AND TICKETING 1-6 SAA 1990 ● GALILEO 1994 ● GLOBAL FARES 1995 ● TIME MANAGEMENT RCI (IN-HOUSE) 1995 ● POWER WITHIN YOU RCI (IN-HOUSE) 1995 ● KEYSOLUTIONS (TELEPHONE) RCI (IN-HOUSE) 1995 ● AMADEUS 1999 NOTABLE SKILLS Software: Ms Office suite, Excel, Powerpoint, Adapt, Crm Systems, Zoho Recruit, Amadeus, Galileo, Online Platforms example Linkedin Skills gained: Recruitment and Selection Perm, Temporary, projects and call centres. Project Management/Branch Management/Call Centre Recruitment Management/Travel Management, Communication, Customer Service CV - Karin Rautenbach Tel:-, Somerset West, DOB 11/02/1970 WORK HISTORY RecruitMyMom | April 2017 - December 2023 Role: Recruitment Manager ● Identify hiring criteria and determine recruitment needs for clients. ● Maintain an extensive database of potential hires, recruitment contacts, and industry partners. ● Communicate availability and assist in scheduling interviews. ● Build a strong candidate pipeline through continuous sourcing and recruiting efforts. ● Match qualified candidates to vacant positions based on their qualifications, location, and availability. ● Foster relationships with new and existing clients to ensure smooth onboarding and transitions for new hires. ● Provide advisory services to clients on market conditions, business trends, and salary fluctuations affecting their industry sectors. ● Identify growth opportunities for recruitment consulting through industry networking. ● Manage end-to-end recruitment processes, including negotiating and extending job offers. ● Cultivate productive client relationships to promote repeat business. ● Proactively identify and address potential problems during the recruitment process to help clients avoid hiring mistakes. ● Listen to customer requests and specifications and make appropriate suggestions to fulfil their needs effectively. Meridian Travel (Vacation Hub) | July 2013 - April 2017 Quality Assessor/Travel Manager Reservations Quality Assessor | July 2015 - April 2017 ● Conducted checks and audits on all travel bookings, including car rentals, hotel accommodations, tours, and more. ● Implemented tasks and enforced standard operating procedures to ensure CV - Karin Rautenbach Tel:-, Somerset West, DOB 11/02/1970 ● ● ● ● optimal service delivery from consultants. Updated and collected testimonials from clients for marketing purposes. Managed queries, investigated problem travel bookings, compiled reports, and submitted them to higher management levels. Retained unhappy clients by effectively managing their complaints and bookings until resolution. Followed up with clientele regarding service delivery and addressed any issues or concerns. Travel Manager | July 2013 - July 2015 ● Assisted clients with difficult travel requests, both domestic and international, including flights, accommodation, car rentals, and cruises. ● Liaised with wholesalers and online sites to secure the best available deals for clients. Compiled necessary documentation for travel purposes. ● Oversaw the staff management in the reservations department, including performance evaluations, disciplinary actions, and leave management. ● Made concise decisions and exercised good judgement in the best interest of the organisation and clients. Supported and guided the reservation team by driving interdepartmental and reservations department processes. ● Prepared monthly reports for senior management, providing outcomes and comparisons to previous years. ● Authorised and managed commission loading and approval of payouts for reservations staff. Managed client complaints and queries, directing issues relevant to the reservations department. Reason for Leaving: Desired to transition back into Recruitment. Express Personnel | July 2012 - July 2013 Role: Recruitment Consultant ● Stayed up-to-date with market and industry trends. ● Conducted regular telesales calls according to Standard Operating Guidelines. Gather comprehensive work orders and informed clients of terms of service. Conducted sales and marketing calls to attract new business. ● Visited clients to promote company products, gather information, and market candidates. ● Utilised social media platforms, such as LinkedIn and Facebook, for networking and obtaining client information. CV - Karin Rautenbach Tel:-, Somerset West, DOB 11/02/1970 ● Arranged competency-based interviews with candidates, adhering to the Standard Operating Guidelines. ● Followed the correct credit process for new clients. ● Advertised and promoted permanent positions to attract qualified candidates, complying with labour regulations. ● Conducted thorough research and networked with branches to fulfil orders. Handled candidate inquiries professionally and empathetically. ● Encouraged suitable candidates to participate in interviews. ● Conducted interviews in a friendly and professional manner, following guidelines and labour regulations. ● Monitored candidate sources from advertising and provided marketing feedback. Assessed candidates' skills through prescribed assessments. ● Ensured suitable permanent candidates were cross-trained. ● Obtained two telephonic references for all permanent staff before placement. South African Revenue Service (SARS) | April 2012 to May 2012 Role: Talent Acquisition Consultant ● Stay up-to-date with market and industry trends. Conduct interviews and recruit candidates. Prepare and submit successful candidate submissions. Follow up on outstanding signatories and ensure timely completion. Negotiate with hiring managers and schedule interview times. Conduct interviews with potential candidates. ● Evaluate candidates and create a matrix of possible successful candidates. Coordinate the preparation of offer letters, onboarding documentation, and contracts. ● Provide weekly feedback reports on the recruitment process. Maintain daily updates on shared folders to track progress. ● Manage a team of three administrators. ● Maintain regular communication with the Pretoria office manager to address issues and receive updates. ● Advertise vacancies and oversee the entire recruitment process. Prepare contracts and offer letters and submit data to the head office. Reason for leaving: Contract role. CV - Karin Rautenbach Tel:-, Somerset West, DOB 11/02/1970 Kelly Personnel | August 2002 to September 2009 Role: Various - Permanent AE/Call Centre Recruitment Manager/Project Manager/Temporary Recruitment Account Executive Permanent Account Executive April 2006 – September 2009 ● Took detailed work orders and communicated Kelly's terms of service to clients. Scheduled competency-based interviews with candidates according to Standard Operating Guidelines. ● Followed the appropriate credit process for new clients. ● Fulfilled permanent orders in accordance with Standard Operating Guidelines. Created compelling advertisements and advertised permanent positions to attract highly qualified candidates, ensuring compliance with the Labour Relations Act. Conducted thorough research on Adapt and networked with branches to fill orders. ● Responded to candidate inquiries with professionalism and empathy. Encouraged suitable candidates to schedule interviews. ● Conducted friendly and professional candidate interviews following the Standard Operating Guidelines and the Labour Relations Act. ● Monitored candidate sources from advertising and provided marketing feedback. Administered prescribed assessments to assess candidates' skills. Ensured that suitable permanent candidates underwent cross-training and obtained two telephonic references before placement. ● Prepared CVs according to the Standard Operating Guidelines. Arranged client interviews and followed up afterward. ● Quoted accurate client rates and informed them of Kelly's terms of service. Notified successful candidates of their start dates. ● Conducted first day calls (FDC) with clients to confirm the arrival of permanent candidates. ● Generated daily, weekly, and monthly sales statistics. ● Prepared monthly reports. ● Kept abreast of market and industry trends. Recruitment Manager - Call Centre Division June 2005 – March 2006: ● Managed a team of 6 staff members to ensure the smooth and efficient operations of the recruitment process. ● Participated in management and staff meetings to align recruitment goals with organisational objectives. ● Provided guidance and oversight to staff, ensuring they met targets and adhered to company policies and procedures. CV - Karin Rautenbach Tel:-, Somerset West, DOB 11/02/1970 ● Prepared comprehensive monthly and weekly recruitment reports to monitor progress and highlight achievements. ● Implemented efficient systems and processes to streamline recruitment operations. Oversaw bulk recruitment initiatives for call centre staff, ensuring strict adherence to deadlines. ● Collaborated with clients to gather profile information for recruiting suitable call centre staff. Conducted random screenings of CVs, references, and candidates recruited by staff to ensure high quality and suitability. ● Established effective communication channels with various branches to ensure seamless service delivery. ● Tracked each bulk recruitment project to ensure successful delivery in terms of quantity, quality, and adherence to deadlines. ● Provided regular feedback to Branch Managers and the General Manager regarding bulk recruitment projects. ● Completed personal development plans and balanced scorecards within specified deadlines. ● Ensured timely placement of effective and professional advertisements in accordance with Standard Operating Guidelines. ● Managed the completion of necessary paperwork for new staff, including appointment letters and undertakings. ● Maintained strict confidentiality of passwords for all operating systems. Undertook additional duties as assigned by Senior Management or the General Manager. ● Prepared staff for training sessions and conducted regular hook-ups to ensure ongoing development. ● Recruited, selected, and appointed Business Support Assistants (BSAs) and Office Attendants as required. ● Motivated and supervised staff to foster a productive and positive work environment. Notified the General Manager when temporary staff were needed to meet operational demands. ● Promoted the company's full range of products to both clients and candidates, highlighting features such as cell logic and logical bucks. ● Stayed informed about market and industry trends to identify business opportunities and potential outsourcing projects. Operations Branch Manager - Claremont February 2005 – June 2005 ● Managed a team of 10 staff members to achieve sales targets and uphold company policies and procedures. ● Participated in management and staff meetings to stay informed about sales and market trends. ● Implemented systems and processes to enhance efficiency and productivity. CV - Karin Rautenbach Tel:-, Somerset West, DOB 11/02/1970 ● Conducted quality checks on CVs and documentation to ensure accuracy plus compliance ● Conducted staff appraisals to evaluate performance and provide feedback. Ensured staff awareness and adherence to Standard Operating Guidelines. Facilitated the induction process for new staff members. ● Kept the General Manager informed about branch-related matters. ● Recommended changes in staff complement and salary increases to the General Manager. ● Monitored competitors' activities and rates in the area and reported findings to the General Manager. ● Suggested ideas to improve the company's efficiency and image. Assisted in training staff in coordination with Group Skills. ● Conducted sales meetings and monthly learning sessions. ● Prepared staff for training sessions and recruited BSA's and Office Attendants when necessary. ● Ensured the branch operated during advertised office hours and maintained security protocols. ● Managed the Customer Relationship Management (CRM) program. ● Ensured compliance with Service Level Agreements and conducted required risk assessments. ● Followed up on client leads and forwarded them to relevant divisions. Handled queries and complaints from clients, candidates, and Kelly Associates. Completed personal development plans and balanced scorecards within specified deadlines. ● Maintained a clean and professional branch environment. ● Completed daily, weekly, and monthly sales statistics. ● Managed paperwork for new staff, including appointment letters and undertakings. ● Ensured timely placement of effective advertisements as per Standard Operating Guidelines. ● Authorised branch entertainment and petty cash. ● Dispatched mail to Head Office regularly. ● Maintained up-to-date branch filing and records. ● Coordinated the collection of cheques for placements and handled payroll-related responsibilities. ● Recommended leave applications to maintain adequate Account Executive-: ● Received comprehensive and detailed work orders, informing clients of Kelly's terms of service. ● Arranged competency-based interviews with candidates according to Standard Operating Guidelines. CV - Karin Rautenbach Tel:-, Somerset West, DOB 11/02/1970 ● Followed the correct credit process for new clients. ● Processed permanent orders in adherence to Standard Operating Guidelines. ● Wrote advertisements and advertised permanent positions to attract suitably qualified candidates, while complying with the Labour Relations Act. ● Conducted thorough research on Adapt and networked with branches to fulfill orders. ● Handled candidate inquiries professionally and empathetically. Encouraged suitable candidates to schedule interviews. ● Conducted friendly and professional interviews in accordance with Standard Operating Guidelines and the Labour Relations Act. ● Monitored candidate sources from advertising for marketing feedback. Assessed candidates' skills through prescribed assessments. ● Ensured suitable permanent candidates were cross-trained on Qwiz. ● Obtained two telephonic references for all permanent staff prior to placement. Compiled CVs according to Standard Operating Guidelines. ● Scheduled interviews with clients and followed up afterward. ● Provided clients with accurate quotes for rates and informed them of Kelly's terms of service. ● Notified successful candidates of their start date. ● Conducted first day calls (FDC) to clients to verify the arrival of permanent candidates. ● Generated daily, weekly, and monthly sales statistics. ● Prepared monthly reports. ● Stayed updated on market and industry trends. ● Made sales and marketing calls to acquire new business. ● Visited clients to promote company products, gather information, and market candidates. ● Conducted regular telesales calls (RTS) in accordance with Standard Operating Guidelines. ● Project Manager/Executive - Sishayele (Learnership Program-: ● Managed staff recruitment for the project and conducted interviews to ensure compliance with client criteria. ● Engaged with Services SETA to obtain feedback on Learnership documents. Implemented systems and processes for the project. ● Ensured all contracts were signed, and staff understood the project's objectives. Loaded salary, transport, and medical information into Adapt. ● Provided feedback to the General Manager regarding project issues. ● Compiled a monthly report with essential project information for submission to the General Manager. ● Ensured effective matching and placement of candidates based on client CV - Karin Rautenbach Tel:-, Somerset West, DOB 11/02/1970 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● requirements. Took ownership and responsibility for the overall smooth running of the project. Managed industrial relations issues, including retrenchments, disciplinary actions, and grievance procedures. Followed up on absent staff and updated rosters accordingly. Conducted exit interviews and recorded them in personnel files. Checked and approved leave applications, ensuring appropriate replacement staff were deployed. Met staffing requirements by arranging overtime when necessary and updating rosters. Maintained attendance registers to track daily absenteeism and timekeeping for PES staff and temps. Collected and signed off on multiple timesheets, ensuring accurate payroll processing. Obtained banking details for all Kelly PES staff and temps and recorded them in Adapt. Managed 200 staff timesheets on a 4-week basis and authorised payroll. Loaded new assignments and work orders into Adapt with correct contacts and cost centre numbers for accurate invoicing. Captured leave applications in relevant assignments weekly and cross-checked against the batch check report. Submitted original timesheets to head office for invoicing purposes. Addressed wage queries promptly and efficiently. Conducted an annual audit on personnel records. Verified invoices against relevant timesheets before delivering them to clients for payment. Ensured timely delivery of invoices and obtained client signatures on control sheets. Reviewed PES overtime, leave, and resignations for payroll accuracy before submitting to head office. Flexi Account Executive-: ● Took comprehensive and detailed work orders, informing clients of Kelly's terms of service. ● Arranged competency-based interviews with candidates according to Standard Operating Guidelines. ● Followed the correct credit process for new clients. ● Fulfilled temporary orders in accordance with Standard Operating Guidelines. Wrote advertisements and advertised temporary assignments to attract suitably qualified candidates, while complying with the Labour Relations Act. ● Conducted thorough research on Adapt and networked with branches to fill orders. CV - Karin Rautenbach Tel:-, Somerset West, DOB 11/02/1970 ● Handled candidate inquiries professionally and empathetically, encouraging suitable candidates to schedule interviews. ● Conducted friendly and professional interviews in accordance with Standard Operating Guidelines and the Labour Relations Act. ● Monitored candidate sources from advertising for marketing feedback. Assessed candidates' skills through prescribed assessments. ● Ensured suitable temporary employees were cross-trained on Qwiz. Obtained two telephonic references for all temps before assigning them. ● Compiled CVs according to Standard Operating Guidelines. ● Provided instructions to temps regarding timesheets and assignments. ● Fully briefed temps on assignments, rates, and the Kelly code of conduct. ● Quoted correct client rates and informed clients of the 2-day guarantee and ● Kelly's terms of service, including special instructions for handling cash or valuables. ● Conducted first-day calls (FDC) to clients to verify temp arrivals. ● Disciplined and counselled temps as per Kelly's Disciplinary and Grievance procedures when necessary. ● Conducted weekly ring-around calls to ensure client satisfaction and determine future temp requirements. ● Conducted end-report calls (ERC) at the conclusion of temp assignments. Collaborated with Consultants to find temp assignments for permanent candidates and place temps on permanent orders. ● Maintained daily statistics. ● Ensured all temps signed employment contracts and relevant assignment documentation. Reason for leaving: Had twin babies born prematurely and resigned to take care of them. Various Companies Senior Travel Consultant Dec 1991 to Jul 2002 2002 REFERENCES Christelle Taute (Ex Branch Manager Kelly Durbanville) - Tel:- Jennifer Thomas (Ex Operations Manager RecruitMyMom) - Tel:-