Karim K. Shaheen-
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https://www.linkedin.com/in/karim-kshaheen/
PERSONAL STATEMENT
A hardworking and ambitious individual, with experience in managing customer projects, providing exceptional
customer service and driving business growth. Highly detail-oriented and driven by a passion for achieving goals,
I am always looking to improve my skills and gain new experiences in sales and business development.
I engaged in many fields such as Customer Service, Sales, Marketing, and Business Development (B2B) as part of
my work experience.
SKILLS
Soft Skills
Excellent communication skills and highly
personable
Self-motivated and hardworking
Ability to build relationships effectively with
customers across all levels
Highly organized and able to plan ahead and
prioritize
Always delivering the best possible solutions for
customers
Flexible and adaptable
Hard Skills
Business development
Marketing strategy
Market Research
Sales Process Proficiency
Presentation
Customer Service
PROFESSIONAL EXPERIENCE
Sales Manager, Coformatique | Akalat
Jul 2022 – Jan 2024
Participated in planning and sales management for the company’s products and services
Conducted market research and analysis to identify new opportunities and optimize sales performance
Streamlined the processes for maintaining previous projects and ensured effective communication between
the developers and the customers
Played a key role in launching Akalat, an in-house project (Food Tech | SaaS)
Developed and delivered pitch presentations, strategic plans and other marketing materials for Akalat to
attract potential customers and partners
Represented Akalat at various startup events and reached out to investors/VCs to raise funds and increase
brand awareness
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Account Manager, HeyCarson eCommerce
Jul 2021 – Jun 2022 | Canada (Remote)
Handling customer projects and providing them with a due date based on availability, and making sure that
the project flow and deadlines are met.
Follow up with the developers and customers, and help resolve any ongoing issues with active or completed
projects.
Supporting customers with technical and non-technical inquiries and requests.
Solely responsible for the customer’s support department – handling escalations, refunds, analyzing and
changing the processes to match the business’s goals, and training new-hires.
Responsible for keeping the website’s FAQs and knowledge base up to date.
Suggest and work on new projects to help improve the business based on customers’ feedback and report
analysis.
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Customer Service Representative,
Sep 2020 – Jun 2021 | Australia (Remote)
Cambridge Boxhill Language Assessment (CBLA)
Dealt with customer inquiries, requests, and complaints through calls, chat, and e-mail.
Approved and processed customers’ refund and withdrawal requests.
Provided monthly insights to the management with the areas with the highest booking demands.
Handled emergency calls from the venue managers on the test day.
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Property Consultant, RMG Proprieties
Jan 2020 – Aug 2020
Advised customers on buying real estate that suited their needs and budget.
Marketed properties through various channels, researched market trends, negotiated prices and terms, and
prepared business proposals.
Maintained listings, followed up with clients, and achieved sales targets.
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Sales Associate, Virgin Megastores
Sep 2014 – Sep 2015
Helped the customers purchase the most suitable commodities for their budget.
Handled all the complaints and attempted to solve them before forwarding them to the managers.
Handled all item repair requests and coordinated the process between the customers & the agents.
Recommended merchandise to suppliers based on observations and client requests.
Replenished the item stock & ensured that the display of items meets the quality standards.
The team achieved the quarterly target three times in a row.
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Ushering team member in BIC Events, Lee Brown Marketing
Jun 2014
A very high sales impact was noted near deployment locations; all big hypermarkets ran out of BIC stock
within the first day in each location.
Achieved the highest reach amongst all other four teams.
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ACHIEVEMENTS & CERTIFICATIONS
Apple Product Professional Certification by Apple
February 2015
Lampa Marketing Program
Intensive digital marketing training course. Achieved the highest mark amongst the group.
June 2017
ACM BUE Chapter
Co-Founder of the ACM International Chapter at the British University in Egypt.
August 2018
EDUCATION
Bachelor’s degree, Software Engineering,
The British University in Egypt
2019
IGCSE, New World International School,
2013
LANGUAGES
Arabic
Native Language
English
Excellent Command
