Karim Shaikh
Professional Profile
Consultant
ServiceNow Admin and Development
Strengths
Quick Learner
Problem solver
Good presentation skills
Skills
ServiceNow, ITIL
Javascript, Web Services, XML, JSON
Karim Shaikh has over 3+ years of experience in ServiceNow platform as both Developer and Administrator.
Worked on various modules of ServiceNow to implement logic based on clients requirements.
Experience in Banking and Finance domain along with various clients of Serviceberry Technologies.
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Education:
Bachelor of Science (IT)
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Career Summary:
Experience:
Software Engineer – Syntel Private Limited (Sept 2018 – March 2019)
Application Support and Development on ServiceNow Modules – Serviceberry Technoligies
April 2019 to Present
Serviceberry Technologies
Role: Consultant
Responsibilities:
Administration and maintenance of the ServiceNow platforms, including ITSM and other ServiceNow applications.
Responsible to create Automated Test Framework according to clients requirements.
Experience in Configuration/Customization of the ServiceNow system including workflows, Deploys new releases and/or enhancements into the ServiceNow live environment.
Some of the initiatives Karim worked on are as below:
ServiceNow ITSM Development:
Implement and enhance ServiceNow platform and modules per business requirements
Worked on ATF to automate test cases for Regression suites.
Uses Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, Record Producers, Order Guide etc.
Creates and modifies forms, business rules and other business-related information in the ServiceNow platform
Design, create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Configure and manage Discovery and Orchestration
Coordinate application and platform upgrades
Core Application Administration: Policies Interactions, Application Security, Events Notifications.
Managing client scripts, UI policies, UI actions and Data policies.
Defining Service Level Agreements SLAs , notifications, and reports.
Experience with REST API, Basic Service Portals, Integration of Service Now and JavaScript
Develops new applications from beginning to end.
Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.
