Karesa Chesire

CONFIDENTIAL KARESA CHESIRE P.O.BOX- ⚫ ELDAMA RAVINE ⚫ - ⚫- Personal Profile • A hardworking, self-motivated, and resilient person with an outgoing personality and an excellent communicator who enjoys meeting challenges and seeing them through while remaining confident and good-humored under pressure. Quick to learn, with the ability to adapt well to new situations and to work as an effective team leader and member in multicultural environments Career Objective • I am keen to proactively work, develop, and empower myself and fellow colleagues towards attaining an outstanding performance in the provision of banking services. Skills and Expertise • • • • • • • • • • Excellent communication and presentation skills Critical thinking Organization and time management skills IT Skills – Proficiency in MS Office (Word, Excel, PowerPoint, CEMS) Creativity and good problem-solving abilities. Familiar with workshop machines. Excellent analytical skills Numeracy skills Risk management Detail oriented Education The University of Nairobi January 2011 – May 2015 Bachelor of Economics and Statistics KASNEB June 2010 – June 2012 Certified Public Accountant (CPA-K) Standard Chartered bank November 2022 Retail Banking Wealth Management Practitioner. Professional Experience September 2018 to date Standard Chartered Bank – Universal Banker • Responsible for increasing Product per Client through cross-selling. CONFIDENTIAL • • • • Handling customer financial transactions like deposits, withdrawals, and cheques. Handling customer queries regarding their accounts and providing financial solutions. Aid in the Management of frauds and money laundering through transaction monitoring. Responsible for training branch personnel on bank operational processes. Achievements in the role: Generated high net worth sales referrals for Investment solutions, new accounts, and credit facilities with have contributed significantly to the branch NSR. Managed to grow branch digital penetration by continuously engaging clients on alternative banking channels. Branch client service champion where the branch service net promoter score (NPS) grew by 20 points. October 2017 - August 2018 Hotpoint Appliances Limited – Internal Auditor The role entailed: Plan, conduct, and report the results of audits and special investigations as directed by the internal audit manager. Identifying weaknesses and making recommendations to strengthen the company’s internal controls systems and improve efficiency Achievements in the role Contributed to a significant decrease in the stock loss by continuously conducting stock-take audits and giving recommendations Ensured banking is done accurately and timely by continuously reviewing bank reconciliation documents. Contributed to the improvement of the organization’s operations as well as ensured reliability and integrity of financial and other operating information to the management and shareholders January 2017 - October 2017 Agent Banker – The Cooperative Bank of Kenya The role entailed, Supervision, Appraisal, and Training of Agents. Drive recruitment for both merchants and agents. Execution of card business growth. Achievements in the role: Generated high net worth referrals of credit facilities and accounts to the sales team through agent referral. Grew the alternative channel usage by growing branch agent numbers by 30% in a period of 10 months. Through training and continuous visits, and motivation, I managed to ensure agents can maintain a healthy float hence ensuring more transactions were migrated to agency banking. Referees CONFIDENTIAL Samuel Nabie Branch Operations Manager Standard Chartered Bank-- Beritha Mtei Client Service Officer Influx-- Marion Mwangi Internal Auditor Hotpoint Appliances Ltd--