CURRICULUM VITAE
KAREN TEJADA
VIRTUAL ASSISTANT
OBJECTIVE:
Driven, proactive professional seeking
a full-time employment with a total of
eight years customer service work
experience in a fast-food restaurant,
retail
company,
credit
card
and
telecommunication company based in
the United States.
CONTACT
To utilize interpersonal skills in order
to effectively communicate with c-
Mobile:
level client and tackle To utilize my
interpersonal skills in order to
effectively communicate with c-level
(-
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Skype ID:
Whatsapp:
Email add:
live:.cid.7ec669bc59c871
0e
client and effectively and tackle their
to do list so they can focus on what
matters most or do what they love.
(-
-
Facebook:
https://bit.ly/3VAKarenTeja
da
Instagram:
@va_karenph
LinkedIn:
https://www.linkedin.com/
in/karen-tejada83a747241/
SKILLS:
Customer Service
Ability to Work Under Pressure
Ability to Multitask
Effective Time Management
Knowledge of Microsoft Office
Attention to Detail
Problem-Solving Skills
Creativity
Data entry
Flexibility and Adaptability
Positive attitude
Communication skills
"A heedful mind is a terrible thing to waste."
WORK EXPERIENCES:
APRIL, 2017 – OCTOBER, 2020
ALORICA PHILIPPINES INC.
CSR COLLECTIONS - BARCLAYS BANK
TECHNICAL SUPPORT - AT&T
ALORICA delivers insanely great, digitally-charged CX at scale and represents the best brands in
the world. Their team of solutionists, technologists, and operators support innovative clients eager
to disrupt the status quo. To meet clients’ unique requirements, They tailor their proven playbooks
of high-efficiency operating models, energetic and empathetic people, and best-in-class
technologies to turn your toughest pain points into to best practices.
AS A CUSTOMER SUPPORT REPRESENTATIVE: I help customers with complaints and
questions. I give customers information about products and services, waive necessary fees, and
process refunds. I also help customers understand the product and answer questions about their
credit card, I sometimes have a role in sales. I am responsible for maintaining a positive,
empathetic, and professional attitude toward customers at all times. Responding promptly to
customer inquiries.
AS A TECHNICAL SUPPORT REPRESENTATIVE: I act as the first point of contact for
customers who face technical issues with an IT-related product. I know how to engage with often
frustrated customers in a solution-focused, back-and-forth discussion. Also, I work hard to make
an excellent first impression to provide customers with a positive customer experience. I make
sure to comply with standards for addressing my client's concerns. I communicate with a
customer’s preferred medium of communication: voice, live chat, email, and social support. I
actively listen to a client’s needs and provide effective solutions.
RECOGNITIONS & AWARDS:
TOP AGENT IN WAVE 123-A
PERFECT ATTENDANCE
TOP AGENT WITH NET PROMOTER
SCORES
TOP ACCOUNT MANAGER IN
COLLECTION METRICS
"A heedful mind is a terrible thing to waste."
PAGE 2 | Karen Tejada | (- |-
WORK EXPERIENCES:
MAY, 2015 – MARCH. 2017
SANFORD MARKETING CORPORATION
CUSTOMER SERVICE PERSONNEL
REGULAR/ SENIOR CASHIER
Sanford Marketing Corporation also known as Savemore Market is a chain of neighborhood
grocery stores located outside SM Mall to bring the SM shopping experience — great merchandise
selection, value for money, safety, and convenience, and excellent customer service with a smile
from courteous and ever reliable staff, closer to where shoppers live and work grocery items as
early as 8 am. It is present in communities and complements the main supermarkets by providing
for last-minute shopping needs.
AS CUSTOMER SERVICE PERSONEL: My main job is to serve customers but I'm also
responsible for the overall operation of the front line, this includes cashiers and baggers. Doing
inventory and requesting monthly supplies of front-line assets such as plastic bags, push carts,
kiddie carts, and shopping baskets is part of my responsibility. I'm giving a positive customer
experience with fair, friendly, and courteous service. Maintains checkout operations by following
policies and procedures and reporting needed changes.
AS A SENIOR CASHIER: I register sales on a POS by scanning items, itemizing, and totaling
customers’ purchases and bag purchases if needed. Discounts purchases by redeeming coupons
and availing mandated discounts such as pwd and senior citizen discounts. Collects payments by
accepting cash, check, or charge payments from customers and makes changes for cash
customers. Verifies credit acceptance by reviewing and recording government-issued id numbers;
and operating credit card authorization systems.
MAY, 2012 - MAY, 2015
JOLLIBEE FOODS CORPORATION
F O O D S E R V I C E C R E W - CERTIFIED CREW
TRAINER
Jollibee is the flagship brand of Jollibee Foods Corporation, a fast food restaurant with Americaninfluenced items, the largest and fastest-growing Asian restaurant company in the world. Their
mission is to spread the joy of eating. Best sellers are the Yumburger and the Chickenjoy, a fried
chicken meal. They serve up our great tasting food with the warm and friendly service they've
come to be known for.
I started working when I was 17 while studying in College. As a food service crew and certified
crew trainer of the counter station, I'm responsible for making sure that everyone is complying with
the standard operating procedures. Taking orders, assembling orders, and giving change if any,
are part of my role but providing excellent service to our customers is my mantra that's why even
though I was a working student, I managed to stay in long-term until I graduated.
"A heedful mind is a terrible thing to waste."
PAGE 3 | Karen Tejada | (- |-
TOOLS:
"A heedful mind is a terrible thing to waste."
PAGE 4 | Karen Tejada | (- |-
EDUCATION:
UNIVERSIDAD DE MANILA
BACHELOR IN BUSINESS ADMINISTRATION
HUMAN RESOURCE DEVELOPMENT
MANAGEMENT
2015
Universidad de Manila is committed to providing equal opportunities by developing the
learners’ knowledge, skills, and values, through quality education and dynamic technologydriven systems, in a diverse yet inclusive environment for learning, research, and community
engagement.
Human resource management is the strategic approach to nurturing and supporting employees
and ensuring a positive workplace environment. Its functions vary across different businesses
and industries but typically include compensation and benefits, training and development, and
employee relations. It is a department of a business organization that looks after the hiring and
management. HRM focuses on the function of people within the business, ensuring best work
practices are in place at all times.
REFERENCES:
Joanne Buenafe
Operations Team Manager
Alorica Philippines
(+63}-
Roy Vincent Calimlim
Product Trainer | Writter
Graphic Designer
Wattpad | ironcurtain53
(+63}-
Marielle Caranzo
Customer Relations | Real = Estate
OCWEN Solutions INC.
(+63}-
Rose Anne Movera
Real - Estate Agent
Collections Department
OCWEN Solutions INC.
(+63}-
"A heedful mind is a terrible thing to waste."
PAGE 5 | Karen Tejada | (- |-
