Karen Tay

Curriculum Vitae Personal Information Name: Date of Birth: Gender: Nationality: Marital Status: I.C Number: Personal Address: Mobile Contact: Email address: Karen Tay Sue Lynn 14th April 1990 Female Malaysian Married- No. 8, Lorong Idaman 1/1, Taman Idaman, 14100 Simpang Ampat, Penang-- Work Experience Company: Position: Period: Besmic Optic Industry (M) Sdn Bhd, Bayan Lepas, Penang Sales & Marketing Engineer cum Document Controller Oct 2015 - Current Job Description: Sales & Marketing Engineer • Prepare and deliver technical presentations explaining products or services to customers and prospective customers. • Confer with customers and engineers to assess equipment needs and to determine system requirements. • Collaborate with sales teams to understand customer requirements and provide sales support. • Secure and renew orders. • Plan and modify products to meet customer needs. • Help clients solve problems with installed equipment. • Recommend improved materials or machinery to customers, showing how changes will lower costs or increase production. • Contributes information, ideas, and research to help develop marketing strategies. • Develops sales strategies and approaches for various products and services. • Answers questions from clients about product and service benefits. • Maintains excellent relationships with clients through superior customer service. • Tracks sales data and works to meet quotas or sales team goals. • Analyses trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance. • Creates and presents regular performance reports for managers and executives. Document Controller • Implements and adheres to company policies and procedures. • Handling intake, scanning, verification, and storing documents. • Filing and archiving relevant documentation. • Retrieving files for other employees and customers when needed. • Designing templates for documents, file types, and document databases. • Checking and editing documents for accuracy and compliance. • Controlling the flow of documents in and out of the department. • Reporting errors or developments regarding document storage. • Ensuring the secure destruction and disposal of sensitive documents. • Updating and maintaining document management systems and physical records. • Maintaining the security of confidential documents. • Assisting employees with accessing documents through our document management system. Company: Position: Period: Widetech Manufacturing Sdn Bhd, Bayan Lepas, Penang Customer Service Officer Nov 2012 – 2015 Job Description: • Process Order by issuing Performa Invoice, Production Order, Shipping Mark, Pallet Listing, update Shipment Advice / Consolidation Container. • To ensure on time delivery, counter checking weekly Production Planning Schedule with Shipment Advice. • New item order for brand new customer should create new item EDP No., customer profile, sales price table. • Marketing reports to be prepare: Daily Sales Report, Weekly Sales Report, Monthly Sales Report, Sales Statistic, Quarterly Sales Report, Annual Sales Report, and Monthly Ranking Report. • Liaise with customer before customer’s visit, then preparation of customer’s sales statistic, price table, catalogue, and product samples. Coordinate with Human Resource for meeting set-up, customer presentation, hotel booking, transportation, and F&B. • Attending meetings which appointed. • Liaise with store by providing Marketing Sample Requisition Form (MSRF) to arrange samples for customer use. • Issuing Debit Note & Credit Note • Troubleshooting on Team’s Operating problem & improve • Update “How to pack” (SOP of packaging) time to time. • Always keep email in view and liaise with customer’s daily enquiries. Company: Position: Period: Belleview Sdn Bhd, Pulau Tikus, Penang Secretary Jan 2011 – Oct 2012 Job Description: • Answer incoming calls and provide information to callers, take messages, or transfer calls to appropriate individuals. • Arrange conferences, meetings, and travel reservations for office personnel. • Complete forms in accordance with company procedures. • Greet visitors and callers, manage their inquiries, and direct them to the appropriate persons according to their needs. • Locate and attach appropriate files to incoming correspondence requiring replies. • Mail newsletters, promotional material, and other information. • Maintain scheduling and event calendars. • Make copies of correspondence and other printed material. • Open, read, route, and distribute incoming mail and other material, and prepare answers to routine letters. • Schedule and confirm appointments for clients, customers, or supervisors. • Collect and disburse funds from cash accounts and keep records of collections and disbursements. • Conduct searches to find needed information, using such sources as the Internet. • Coordinate conferences and meetings. • Establish work procedures and schedules • Manage projects and contribute to committee and teamwork. • Operate electronic mail systems and coordinate the flow of information both internally and with other organizations. • • • Prepare and mail checks. Provide services to customers, such as order placement and account information. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. • Company: Position: Period: E2 Power Sdn Bhd subsidiary of OCBC, Georgetown, Penang Senior Clerk May 2008 – Dec 2010 Job Description: • To maintain Housing Loan, Corporate Loan, Auto Loan, Reno Loan, Construction Loan etc. • To complete Quality Projects. • To disburse funds to the respective customers/agent/lawyer/bank. • To Create Loan Shell / Input Loans in system. • To perform credit administration duty including releases loan and fund. • Liaise with Head Office and all support duties. • Ad hoc support functions as and when required. • Maintenance of Limits/ Collateral records in system. • Processing of Loan. • Liaise with customers/ dealers/ Corp Banking. • Ensure disbursement instructions are processed and on time. • Ensure receipts of interests and repayments. • Monitor and bill customers for fees Preparation/ Compilation of statistics. Qualifications Ayer Itam High School (Graduated: November 2007) Qualification: SPM Field of Study: Commerce /Accounting Results: 3 Credits Union High School (Transferred: November 2006) Qualification: PMR Field of Study: Commerce /Accounting Results: 3 As Knowledge and Skills Language Skills: English: Chinese: Malay: Hokkien: Teow Chew: Cantonese: Japanese: Intermediate in Oral & Writing (secondary mother tongue) Intermediate in Oral & Writing Beginner in Oral & Writing Primary mother tongue Local dialect Local dialect Beginner in Writing & Reading Computer Skills: Overall: Level 3 - Intermediate Computing and Applications. Well-operate in MS Office (Word, Excel, Outlook, PowerPoint) Experienced in Company management software: Enterprise Systems, Automated Billing Systems, Payment Processing, Enterprise Resource Planning (Oracle, SAP) Driving License Granted: Class B2 Class D – Motorcycle not exceeding 250 cc – Motor Car unladen weight not exceeding 3500 kg Referral Name: Designation: Company: Contact No: Su Swee Seow Customer Service Manager Widetech Manufacturing Sdn Bhd-