Karen Smith

 CURRICULUM VITAE OF KAREN RHODA SMITH P e r s o n a l I n f o r m a t i o n Name Date of Birth Identity Number Marital Status Languages English Afrikaans Nationality Highest Qualification Karen Rhoda Smith 22 December 1972 - Widow Excellent Excellent South African Marketing Diploma Eldorado Park Senior Secondary School Afrikaans: First Language English: Second Language Biblical Studies Introduction to Criminology and Anthropology Typing C o n t a c t D e t a i l s Physical Address Cellular Phone E-Mail Address 23 Martha Street Linmeyer, Johannesburg South Africa-- T r a i n i n g Word Processor Lotus 1-2-3 DOS Q & A MultiMate Q-fund Publisher Word Perfect 5.1 MS Word (Windows) Power Point Basic Excel Word 6.1 E-Mail Internet Quark Express Other courses: Secretarial Diploma Pitman Typing Basic Accounting Business Principles/Office Skills Business Calculations Varsity College Marketing Management University of the Free State Intensive Project Management Programme Facilities Management Programme E m p l o y m e n t H i s t o r y South African Federation for Mental Health (November 1991 – November 1994) Job Title:Receptionist/Junior Secretary Key Performance Areas Switch board Data Capturing Typing of Minutes Typing correspondence to Brokers Calculating commission for consultants Preparing quotations Liaising with Brokers and clients Ordering stationery for department Organizing Management diary Arranging Broker conferences SAGE LIFE (December 1994 – June 1995) Job Title:Broker Administrative Assistant Key Performance Areas Administrator to a group of 8 Broker Consultants Capturing Claims onto the company’s data system. Filing of documentation Composing letters for Broker Consultants Answering telephone calls on behalf of brokers Scheduling appointments Liaising with Independent Brokers for outstanding documentation and requirements Liaising with back office to ensure that all broker’s requirements is resolved. Equip Broker Consultants with the necessary documents and brochures for their presentations. Southern Life (July 1995 – September 1996) Job Title:Broker Consultant Key Performance Areas Developing and maintaining independent broker relationships Marketing and training a unit of eighteen Insurance Brokering Companies/intermediaries pertaining to the company`s products and services Managing, growing and retaining the existing relationship between the company`s, independent and corporate brokers/intermediaries Presenting new products to Brokers ensuring that they are well equipped with the relevant information to sell the products and services to their clients. Keeping up to date with competitor products, services and industry developments. Regular travelling to Brokers Offices and constant, liaising with back office to ensure that all queries are resolved Further assisting brokers by ensuring that all their client’s underwriting requirements are met, including arranging client medicals. Airports Company of South Africa (October 1996 – June 1998) Job Title:Personal Assistant to Property Director Key Performance Areas Monthly report writing Feasibility Compilation Typing correspondence Typing Minutes Liaising with clients Co-ordinating Professional Teams Guardforce International (June 1998 – February 1999) Job Title:Sales Executive Key Performance Areas Selling and marketing warehousing space Cold Calling and canvasing Servicing existing clients Presentations Administration MBM Change Agents (February 1999 – January 2000) Job Title:Secretary Key Performance Areas Secretary/Receptionist for Management Consultants Switch Board Mainly typing workshop notes Compiling workbooks for workshops Liaising with corporate clients Researching background of potential clients on the internet Overseeing computer network and maintenance of all computer programmes in the office CRM Solutions (January 2000 – November 2000) Job Title:Marketing Executive Key Performance Areas Responsible for marketing a new Customer Relationship Management Solution and mainly building a client base for a newly established CRM company in South Africa The position involved cold calling, presentations to groups of up ten people on senior level Organising seminars as well as administration Heartland Leasing (August 2001 – July 2010) Job Title:Leasing Executive/Broker Liaison Officer Key Performance Areas Responsible for property acquisition and/or disposal of commercial and industrial property Executed leasing and marketing strategies of all vacant buildings and land within the AECI footprint, a gross lettable area of approximately 160 000 square meters of commercial, industrial, laboratories and residential space Marketed the properties and its vacancies by advertising through a wide variety of publications including on bill boards, media magazines and brochures Marketed the vacant space to Property Brokers as well as potential tenants Distributed regular updated vacancy schedules to Property Brokers Involved in financial forecasting/budgeting of premises prior to letting and construction of properties Allocated and managed space within buildings in order to establish each client’s individual needs Refurbished and/or re-designed premises to client’s specification and requirements Accompanying brokers and their clients when viewing vacant properties Cold calling and thereby introduced space to new clients Assisted potential clients with space planning and office layouts inspected and prepared buildings prior to viewing Co-ordinated safety induction meetings between clients and client managers to ensure that all safety standards of the properties were met according to the client’s business and government regulations Co-ordinated utilities meetings for services required in industrial premises in accordance with the requirements of the Industrial areas, ensuring that facilities meet government regulations and environmental, health and security standards Managed building maintenance activities Organised security and general administrative service Submitted monthly reports indicating total gross lettable area per category, vacancies and of previous month as well as additional vacancies/properties JHI (August 2010 – July 2013) Job Title:Leasing Consultant Key Performance Areas Marketing and letting of commercial and industrial property Cold calling Advertising properties in property related media Preparing leases to be typed out by the administrative staff CRE8Work (August 2013 – June 2014) Job Title:Sales Consultant Key Performance Areas Negotiating contracts Cold calling Interviewing and assessing prospective applicants and matching them with the vacancies at the client companies Arranging applicant, client interviews Advertising vacancies through different media methods Preparing applicants for interviews with clients Building and maintaining relationships with clients Liberty Life (January 2015) Current Job Title:Financial Adviser Working with clients to understand and resolve their short term-and long term goals, overall lifestyle and level of risk tolerance, in order to provide tailored advice and develop effective financial objectives. Cold Calling Presentations to individuals, corporates and groups Administration Regular liaison with back office to ensure client’s underwriting requirements are met Arranging medicals for insurance purposes Keeping up to date with competitor products and services as well as industry developments