Karen Sewuese Dogoh

KAREN SEWUESE DOGOH Lafia, Nigeria - - CAREER OBJECTIVE I am a graduate of English and I intend to maximize my potentials and become a voice to reckon with in your organization making sure that I collaborate with other staff to realize the goals and aims of this organization. I am a reliable, detail-oriented, hardworking and diligent young woman ready to offer my very best. With all the digital and hands-on skills I have acquired, I am willing to go above and beyond to ensure customer satisfaction and retention, streamline operations and boost productivity in your organization. EXPERIENCE August 2024 - October 2024 IT Support Assistant Digital Witch Support Community, Lafia, Nigeria Deliver exceptional customer support by putting clients first and solving problems efficiently using CRM’s like hubspot, zendesk and Salesforce Master project management ensuring that every task, deadline and milestone is met with precision using tools such as Monday.com, Asana, Trello, Clickup, streamlining operations and boosting productivity Schedule appointments flawlessly, organize emails and calendars, keep communication seamless and schedules on point using tools such as calendly, picktime and acuity Generate quality leads with tools like lemlist, landscrape and Apollo.oi Manage travel itinerary with Airbnb, booking.com, priceline.com and Zillow July 2019 - December 2023 Lecturer in English Federal University of Lafia, Nasarawa State, Lafia, Nigeria Teach courses on African Literature in the Department of English Utilize Ms word to set exam questions and Ms Excel to organize and record results Participate in Departmental and Faculty board meetings to finalize students’ results, discuss curriculum improvements, ensuring relevance and rigour in course content Manage storage of students’ results in cloud-based environment like Google drive Supervise and assess undergraduate dissertation, providing constructive feedback to support academic development Conduct research, deliver seminar presentations using google slides Undertake administrative task including tasking registers, marking course work and assessing students attendance records EDUCATION 2016 Master of Arts M.A Literature in English Benue State University, Makurdi, Nigeria 2008 Bachelor of Arts B.A English Benue State University, Makurdi, Nigeria CERTIFICATIONS Digital Witch Certificate M.A Literature B.A English PERSONAL SKILLS Relationship Management skills Strong interpersonal and Team building skills Excellent written and verbal communication skills Virtual Assistance CRM’s Customer support Email Marketing Tech Support Project Management Lead Generation/ Cold calling Appointment Setting and Scheduling Digital Marketing Google Classroom HOBBIES AND INTERESTS Keen interest to learn and improve Supporting others Making sales Reading