Karen Rose Dela Rosa

Karen Rose I. Dela Rosa 9047 San Nicolas St. Guadalupe Nuevo, Makati City Tel# - Mobile No:- Email:- OBJECTIVES: To obtain a good client service and client satisfaction at any company and utilize my skills that I have obtain through my previous work experience. WORKING EXPERIENCE: Sutherland Global Services 9th Floor Shaw IT Center Shaw Boulevard corner Nueve de Febrero, Mandaluyong City Account: Blackboard Student Services Position: Help Desk Phone and Chat Advisor Hired Date: December 3, 2016 to May 4,2018 Job Description: *Providing Technical Support related to different Educational System in US Teleperformance Philippines 14th Floor, Alphaland Southgate Mall Edsa corner Pasong Tamo Extension, Magallanes, Makati City Account: Project Alpha Position: Tier 1 Technical Support Advisor Hired Date: June 13, 2016 – December 1, 2016 Job Description: *Providing Technical Support related to iOS products for Apple Customers * Team’s Point of Contact Convergys Philippines Services Corporation 8th to 11th Floors, Mega C Building SM Megamall, EDSA corner Doña Julia Vargas Avenue, Mandaluyong City Account: Microsoft Answer Desk (Windows Technical Support) Line of Business: Windows TS-Voice Position: Tier 2 Technical Support Representative Hired Date: September 3, 2015 – June 9, 2016 Job Description: *Providing excellent Technical Support regarding Windows Operating Systems Account: Liberty Medical Line of Business: Order Entry- CIS Position: Senior Customer Service Specialist Hired Date: July 20,2014 to September 3, 2015 Job Description: *Making outbound call to inform the status of the patients order *Verifying patient’s Medical, Personal and Insurance/Billing information *Processing Orders for Diabetes Testing Supplies using Customer Information System tool (CIS) Account: Liberty Medical Line of Business: Order Entry Position: Offline Support Representative Hired Date: February 17, 2014 to July 20,2014 Job Description: *Processing Orders for Diabetes Testing Supplies and Pump Supplies Account: Time Warner Cable Line of Business: Partial Analog Reclamation/ Billing Specialist Position: Customer Service Associate Hired Date: September 1, 2013 to February 17, 2014 Job Description *Troubleshooting and processing orders for Digital Adapters *Providing information about a customer’s billing statement *Processing Payments, Credits, Billing adjustments and Updating customer’s information Account: Time Warner Cable Line of Business: Digital Conversion Initiative (New York Support) Position: Customer Service Associate Hired Date: April 29, 2013 to August 30, 2013 Job Description: *Assisting Customers about the Migration from Analog to Digital Cable Services *Troubleshooting and processing orders for Digital Adapters SITEL Philippines 16th Flr. Robinson Cybergate Tower 1, Pioneer St. Mandaluyong City Account: Capital One Bank Line of Business: Transaction Support Center Position: Tier 2 Dispute Specialist Hired Date: February 4, 2012 to March 14, 2013 Job Descripton: *Processing Payments *Helping the Customer’s to file a Dispute Case *Providing information about their account and what is the status of their dispute case *Processing Lost/ Stolen credit cards * Helping the Customer to negotiate with a certain merchant regarding a certain transaction Account: Capital One Bank Line of Business: Card Support Center Position: Tier 1 Account Specialist Hired Date: August 25, 2011 to February 4,2012 Job Description: *Providing Customer’s about their Banking information (Balance, Transactions, Basic Customer’s Information) *Processing Customer’s request (File lost/ stolen credit cards and Adding an Authorized user or Secondary account holder) Anchor Land Holdings Inc. 11th Flr. LV Locsin Bldg. 6752 Ayala Avenue cor. Makati Avenue, Makati City Project: Sole Mare Parksuites Position: Property Specialist Hired Date: May 2, 2011 to August 2, 2011 Job Description: *Providing Information or Showing a presentation about Sole Mare Parksuites *Processing Appointments to a possible buyer/customer *Giving out Flyers and Brochures about the said project ACHIEVEMENTS: Top Agent for Quarter 3 and Quarter 4 (Year 2015) Account: Microsoft Answer Desk Line of Business: Windows TS-Voice Company: Convergys Philippines Top Agent for Quarter 1 and Quarter 2 (Year 2015) Account: Liberty Medical Line of Business: Order Entry- CIS Company: Convergys Philippines Top Agent for the Month of August (Year 2016) Account: Project Alpha Line of Business: EMEA Company: Teleperformance Philippines Top Agent for Customer Service for the Month of December 2017 and February 2018 Account: Blackboard Student Services Line of Business: Help Desk Basic Company: Sutherland Global Services EDUCATIONAL BACKGROUND: Jose Rizal University 80 Shaw Blvd, Mandaluyong, 1552 Metro Manila Bachelor of Science Major in Marketing June 2017- Up to Present ­STI College Global City STI Academic Center, University Parkway Drive, Bonifacio Global City, Taguig City Bachelor of Science in Computer Science (Summer-) April 2012-June2012 University of Makati J.P. Rizal Ext. West Rembo, Makati City B.S. Computer Science, Major in Application Development June 2009- March 2011 Pineslight School Of Makati 8229 Sgt. Fabian Yabut cor. Dapitan St. Guadalupe Nuevo, Makati City Secondary June 2005- March 2009 San Jose Elementary School J. Felipe St. Guadalupe Nuevo, Makati City Primary June 1997- March 2005 SKILLS: *Computer Literate *MS-Word *MS-Excel *Adobe Photoshop *Good in Oral and Written Communication *Macromedia Flash *AVS Video Editing *Customer Service Specialist *Technical Support Specialist PERSONAL INFORMATION: Nickname: Karen or KR Birthday: March 16, 1992 Age: 26 Weight: 71 Kilos Sex: Female Civil Status: Single CHARACTER REFERENCE: Mr. Lyndon Elvis Lapus Technical Support Represenative C3 Contact Center Services- Mr. Angelo Soriano Virtual Product Trainer Sutherland Global Services- Mr. Benedict Martin Team Leader Microsoft Technical Support for Windows Convergys Philippines Services Corporation-/- Ms. Catherine Flores Operation Manager Capital One Bank Sitel Philippines- or-