KAREN REGPALA
3487 San Jose St., Sampaloc, Manila, Philippines
- / --A B.A. Broadcast Communication graduate with extensive experience in learning & development,
creative writing, article editing, and media content.
PROFESSIONAL EXPERIENCE
On CREATIVE WRITING & MEDIA CONTENT
Movie News Guide
October 2015 – January 2016
Television Culture Shock Productions, Production Manager for Lifestyle Network’s LISTED
February-August 2012
Television and Production Exponents, Inc., Part of the Eat Bulaga Creative Team
May – November 2007
ABS-CBN, Online Content Writer
February 2007
DZUP Internship Program, Intern
nd
A.Y-, 2 semester
Responsibilities handled: Program developer, producer, writer, director, and, co-host
NBC DZAR Angel Radyo 1026, Intern
nd
A.Y-, 2 semester
Responsibilities handled: Production Assistant, Co-host, and Writer
Quick Jump Network Corporation, Content Manager / Creative Writer
05 April 2006 – 23 February 2007
Various video production works, Production Assistant
2005
On LEARNING & DEVELOPMENT
Shangri-La at The Fort, Manila (Pre-Opening Team), from Service Leader – Front Office to Service Leader – Training
January 2016 – present
Highlights
- Assisted in developing and launching learning management systems
- Developed creative learning ideas, utilizing bulletin board, on-site televisions, and social media accounts
- Certified Trainer (departmental and customer service trainings)
- Enrolled in Harvard Managementor
- Member of the Special Revenue Action Team (marketing strategies to target millennials)
- Silver and Diamond awardee (Customer Delight Program)
[24]7 Philippines, Inc., from Communications Coach to Universal Trainer
May 2013 – June 2015
Highlights
- Awarded League of Most Valued Performers (2015)
- Awarded Best Communication Coach (2009)
- Completed Master Trainer certification at the North Carolina head office
- Accomplished trainer certification for the re-launch of New Hire Curriculum
- Launched new customer service program (pilot team, UAT for program launch, module development for both communications
and product training, pilot class training)
- Assigned Senior Trainer OIC, managing team schedules and apprentice performance reviews
- Curriculum and module development for communications and culture training of new retail account
- Social media engagement project for new hire training
- Launched new learning management system (Lock-In Thought)
CBB Language Centre, Writer of English modules
November 2007 – February 2008
Magister English Training Centre, Part-time Teacher
August 2007 – October 2008
Subjects Taught: Oral Communication, Written Communication, and Skills for IELTS
OTHERS
RMH Teleservices Asia Pacific, Inc., Customer Service Representative (MSN)
May 2005-December 2005
EDUCATIONAL BACKGROUND
University of the Philippines Diliman (graduated 2017), B.A. Broadcast Communication
Cum laude standing
University of the Philippines College Baguio -), B.A. Mass Communication (major in Journalism)
nd
nd
College Scholar, A.Y-, 2 semester and A.Y-, 2 semester
st
University Scholar, A.Y-, 1 semester
University of Santo Tomas Pay High School, Secondary Education
Scholar, S.Y-
LEARNING WORKSHOPS
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Process Mapping & Process Improvement, 05 May 2017
Living the Laws of Leadership, 01 to 02 December 2016
Standing in the Gap by Anthony Pangilinan, 16 September 2016
Trainer Skills 1 and 2 (The Shangri-La Way), 22-25 August 2016
Instructor Skills Workshop and Why Ask Questions @ TWC North Carolina Centre, 28 July 28 – 08 August 2014
Leadership EQ, 06-07 October 2011
Effective Team Management, 03-04 October 2011
Task Management and Prioritization, September 2011
Managing Change Within A Team, September 2011
Problem Solving and Decision Making, September 2011
Basic On-Boarding Leadership Training, January 2011
Train the Total Trainer (T4), January 2010
Six Sigma Yellowbelt Training, August 2009
CHARACTER REFERENCE
Available upon request.
