KAREN C. RAZO
1175-B M. Ocampo Street Barrio Obrero Tondo Manila, Philippines
+63 --
Summary
Over 9 years worth of experience in Contact Centers/BPO environment. Motivated and accomplished Sales
Executive, attentive to details with outstanding follow-through. Proficient in building relationships, negotiating
deals, and closing sales. Detail-oriented and innovative self-starter and congenial salesperson.
Other key proficiencies include:
Business Development
MS Office Literate
Order Processing
Lead Generation
Appointment Setting
Account Management
Google Sheets
Data Entry
Cold Calls
Email Marketing
Educational Background
Eulogio ‘Amang’ Rodriguez Institute of Science and Technology
YEAR ATTENDED: June 1996 – October 1999
Bachelor of Fine Arts major in Interior Design
Achievement
Varsity – Women’s Basketball Team
Arellano High School
YEAR ATTENDED: June 1990 – April 1996
Achievement
Varsity – Women’s Basketball Team
Varsity - Softball Team
Employment History
Recruitif –
December 04, 2017 to February 04, 2018
Business Development + Lead Generation + Appointment Setter + Recruiter
Sourcing prospect leads via a combination of methods, including LinkedIn, job boards, personal networks,
cold calling, etc.
Acquiring prospect leads for the company through various means potentially including cold calling, email,
LinkedIn, direct mail, personal networks.
Setting appointments with acquired leads
Managing long term relationships with prospects, leads and clients.
Creating and managing online social communities relevant to business development, lead generation, account
management, etc.
Creating contents for business development including case studies, articles, white papers, etc
AireSpring
–
November 2014 to August 2017
Lead Generation + Appointment Setter
Responsible for prospecting, qualifying and generating new sales leads.
Identify and develops new business prospects from multiple sources including inbound marketing leads,
prospect lists, discovery and individual research.
Account Manager
Responsible for managing an array of accounts, i.e., contract renewals, billing concerns, product migration.
Responsible for building relationships with new clients and leading team productivity.
RP Prototype Ltd
–
March 2014 to July 2014
Lead Generation + Sales Associate
Prospecting through core77, LinkedIn and Infusionsoft.
Offers prototyping services to Industrial design companies, automotive, medical, lightning as well as many
other prototyping bureaus.
Work with designers and engineers to develop clients in Infusionsoft and make sure that all communications
are logged, information is accurate and documents are attached.
Vocus Inc
–
May 2013 to February 2014
Lead Generation Specialist + Appointment Setter
Sell business intelligence, Social Media, Public Relations and Marketing solution software to small businesses,
Enterprises, PR firms, and Non-Profit Organizations.
Provide consultation on protecting and promoting brand image as well as establishing identity.
Move a number of prospects through sequential stages of awareness, education, interest and closure.
Find and develop prospects through networking, referrals, cold calling, business development through
support organizations, direct selling, etc
Acquire Asia – September 2012 to December 2012
Inbound Sales Specialist – Cable Services
Assisting customers in setting up Internet, TV and Phone service.
Determine what services are available in their area.
Providing customers products and services that they do need.
SPI Global Crm
–
October 2010 to June 2012
Inbound Sales Specialist – Dish Network
Assisting customers in setting up satellite TV service.
Offering new products and services that will allow customers to be on top of the latest technology.
Exceeding customers’ satisfaction.
Brady Manila
–
February 2010 to July 2010
Outbound Sales Specialist – Personnel Concepts
Calling businesses with one or more; full or part time employees on payroll
Provide business owners of all the necessary updates with regard to their State and Federal Governments’
mandatory posting requirements.
Offer additional products to new and existing customers.
Citigroup Business Process Solutions
–
June 2009 to December 2009
Customer Solutions Officer
Assisting and providing customers on all available options in order to manage their accounts well.
Offer lower interest rates in consolidating their debts
Offer additional services that will help protect customers from becoming a victim of identity theft and fraud.
ICT Marketing Services Inc
Citi Business Choice and Add a Card Department –
March 2009 to May 2009
Outbound Sales Representative – Citibank Credit Cards
Answering customers query with regard to their credit card application.
Offering customers companion card, highlighting the benefits in getting both at the same time.
Citibank Identity Monitor Department– January 2008 to March 2009
Outbound Sales Representative – Citibank Credit Cards
Offering existing credit card holders additional service that will help protect their cards and resolve identity
theft and credit card fraud issues.
CitiFinancial Department –
November 2006 to December 2007
Outbound Sales Representative – Citibank Credit Cards
Calling customers with existing personal loans with Citibank to provide them available options to be able to
help them turn the equity they have build up into borrowing power.
Making sure that it is still within their ability to pay.
Citibank WatchGuard Department – September 2006 to November 2006
Outbound Sales Representative – Citibank Credit Cards
Calling existing credit card holders and offer them with a service that will sure help them against any potential
identity theft and fraud.
Reiterate the benefits of the service.
Character Reference
Den Mangalindan
-
Training Manager
Citigroup Business Process Solutions
Marissa Borje
-
Team Manager
Vocus Inc
Nikki Remigio
-
Team Manager
AireSpring
