Karen Pepito

Karen Pepito - Customer Service Specialist I’m adaptable and eager to learn, with 8 of experience in the BPO industry. I have extensive experience as a virtual assistant and in customer service. My skills include strong communication, multitasking, attention to detail, time management, and problem-solving. I’m highly motivated and always ready to improve. WORK EXPERIENCE SKILLS Senior Frontline Support Representative XtendOps 08/2023 - 08/2024, XtendOps 861 Gerardo St Brgy Umapad Mandaue City, Mandaue, Philippines Cebu City, Philippines Meal Kit Subscription in the USA - HelloFresh and the rest of sister brands. Communication Adaptability Active Listening Positive Attitude Time Management Handle customer inquiries via chat, voice, and email channels. Provide prompt, accurate, and courteous responses to customer queries. Resolve issues related to products or services in a professional manner. INTERESTS Camping Reading Traveling Photography Cooking Contact : Kent Joseph Barte- Virtual Assistant - Fraud Analyst & Product Research TasksEveryday 02/2019 - 08/2023, Cebu City, Philippines World's leading Back-office and customer service company since 2003. Featured on CNN, CBC, and many other media for our services. With offices around the Globe and headquartered in the US & offices in India and the Philippines Back Office Market Research: Analyzing market trends, competitors, and consumer behavior through online resources. Product Analysis: Evaluating product features, and pricing. Transaction Monitoring: Analyzing online transactions for suspicious patterns and anomalies. Fraud Detection: Using various tools and algorithms to identify potential fraud cases. Contact : Edilyn Catalan --- Fraud Analyst Customer Service Reprenstative Convergys Phils 10/2017 - 02/2019, Cebu City, Philippines Financial Account - VISA Transaction Review: Analyzing credit card transactions for signs of fraud. Fraud Detection: Implementing algorithms and rules to identify suspicious activity. Investigation: Conducting thorough investigations into flagged transactions and customer accounts. EDUCATION Bachelor of Science in Industrial Engineering University of Cebu Lapulapu-Mandaue Hiking Patience