Karen Pelaez

Karen Hazel Pelaez --Skype ID: K Pelaez SexFemale BirthdayMarch 12. 1982- Academic Background: CollegeAB Communication Arts, Angelicum College (2000 – 2005) Conservatory of Music, University of Santo Tomas (1999 – 2000, First Year) Secondary EducationSt. Mary’s College, Quezon City (1995 – 1999, First Year to Fourth Year Highschool) Elementary EducationSt. Mary’s College, Quezon City (1988 – 1999, Kinder to Grade 6) Work Experience: Admin Assisitant EMAPTA Versatile ServicesMay 2017 – Aug 2017 Provide administrative support Handle collations and file documents for client’s account Email handling SEO / Virtual Assistant Microsourcing Philippines, Inc.Jun 2016 – Apr 2017 Provides support to SEO staff Research and auditing related to SEO tasks Website content uploading Project ManagerMar 2015 – Apr 2016 XINE Communications Answer email and chat inquiries Provide quotation for inquiries Manage and monitor job completion Attend to client’s request Ensure projects and PO’s are completed within the deadline Executive AssistantSep 2014 – Mar 2015 Adagent Pty. Ltd. Manages email, calendar and websites Answer and make phone calls Mentor small business owners Assists in Business Plan writing Assists in Visa application for Filipino clients Responsible for file documentation Virtual AssistantFeb 2012 – Sep 2014 Microsourcing Philippines, Inc. Manages email, calendar and websites Answer and make phone calls Mentor small business owners Assists in Business Plan writing Assists in Visa application for Filipino clients Responsible for file documentation Freelance Web Article WriterMar 2010 – Feb 2012 - Composes original and fresh quality content - Composes and rewrites a variety of articles such as original articles, press releases and product reviews - Develops highly effective, original and targeted marketing web content/blog for web customers Membership Assistant Aug 2009 – Jan 2010 Tagaytay Highlands Int'l. Golf Club Inc. (Manila Office) - Provide administrative/secretarial support for department/division such as answering telephones, and resolving a range of administrative problems and inquiries - Answer telephone calls and coordinate with clients - Facilitate requests for membership assistance - Basic data encoding of contact lists Customer Service Representative Feb 2007 – June 2009 Sitel Philippines (formerly ClientLogic Phils.) - Be first point of contact for customers who have problems or inquiries about a product or service - Building rapport and relationships with customer through prompt, courteous and professional service - Field concerns and questions from customers Marketing Associate Nov 2005 – Mar 2006 Eperformax Contact Center - Conduct surveys for international companies over the phone - Acts as part of part the Credit Bureau Writer / Researcher June 2005 – Oct 2005 - Composes original and fresh quality content - Composes and rewrites a variety paperworks as per client's request - Deals with international clients only Contracted Worker May 2002 Events Circuit for Selecta Ice Crush Chill Out Promo - Contracted worker for a Summer Event only (7 days) Student Asistant June 2000 – 2001 Angelicum College Grade School Faculty - Provide assistance in admistrative work - Basic Encoding of examination questionnaires Special Skills: Computer Savvy Good Oral & Written Communication Skills Excellent Organization Skills Customer Service Proofreading Project Management Content Writer