Karen Mong'are

KAREN MONG'ARE CUSTOMER SUPPORT VIRTUAL ASSISTANT | E-COMMERCE & INBOX MANAGEMENT PERSONAL PROFILE Results-driven Virtual Assistant with four years of experience in remote customer service and e-commerce operations. Proven ability to manage high-volume email support, coordinate remote teams, and streamline workflows. Recently trained in Virtual Assistance with hands-on experience using tools such as Asana, Trello, and Slack for task management and team collaboration. Skilled in inbox management, customer retention, and delivering efficient administrative support in fast-paced remote environments. WORK EXPERIENCE Office & Customer Service Manager (Remote) SAMMOWERS LLC – USA | Oct 2021 – Present Managed 50+ customer emails daily, ensuring timely, professional, and solution-focused responses Handled order processing, refunds, and returns while maintaining accurate inventory records Proactively resolved customer issues to reduce returns and improve satisfaction Utilized multiple customer support platforms to manage inquiries across channels Maintained clear communication with international clients and suppliers Customer Service Representative & Chef Domino’s | 2019 – 2021 Delivered high-quality customer service in a fast-paced environment Managed customer interactions while supporting daily operations VIRTUAL ASSISTANT TRAINING Virtual Assistant Certification – Udemy | 2026 Trained in inbox management, scheduling, and administrative support Gained hands-on experience using Asana, Trello, and Slack Developed systems for task tracking and workflow organization EDUCATION Diploma in Food Production & Customer Service Certificate in Hotel & Catering Management Certificate in French Language IGCSE – Light Academy Girls Academy TOOLS & TECHNOLOGIES Project Management: Asana, Trello Communication: Slack, Email, Zoom E-commerce & CRM: Odoo (ERP), ShipStation, Inkfrog, OsTicket, Chatwoot Productivity: Google Workspace Design: Canva, CapCut SKILLS Customer Email Support & Inbox Management Order Processing, Returns & Refund Handling Customer Retention & Complaint Resolution Task & Project Management Remote Team Coordination Administrative & Virtual Support Workflow Optimization & Organization LANGUAGES English (Fluent) Swahili (Fluent) French (Basic)