Karen Mong'are
$10/hr
Customer email & inbox support using CRM tools to manage inquiries, orders, and returns efficiently.
- Reply rate:
- 50.0%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 31 years old
- Location:
- Nairobi, Nairobi, Kenya
- Experience:
- 4 years
Experience
1. Email & Ticket Management (Odoo)
Example of how I organize and monitor customer support emails using Odoo’s ticketing system. I track
open tickets, prioritize urgent requests, and ensure customer inquiries are responded to efficiently. This
system helps maintain organized communication, faster response times, and improved customer support
workflow.
