Karen Mong'are
$10/hr
Customer email & inbox support using CRM tools to manage inquiries, orders, and returns efficiently.
- Reply rate:
- 50.0%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 31 years old
- Location:
- Nairobi, Nairobi, Kenya
- Experience:
- 4 years
Skills
1. Administrative Support
Email & inbox management
Calendar scheduling
Data entry and spreadsheet organization
2. Customer Support
Responding to customer inquiries
Email, phone, and chat support
Order tracking and issue resolution (refunds and exchanges)
CRM updates
3. E-commerce Support
Product listing creation
Order processing
Product description formatting
Inventory updates
