Karen Kaye Delmo

KAREN KAYE DELMO CERTIFIED EXECUTIVE HEALTHCARE VIRTUAL ASSISTANT EXPERIENCE Insurance and Financial Coordinator Orthodontic Clinic - Chatt., TN, USA | Mar 2025 - Sept 2025 Handled billing and insurance verification to ensure accurate claims. Managed provider credentialing and compliance with insurance carriers. Submitted and tracked claims and pre-authorizations for timely approvals. Performed collections and claim follow-ups to reduce denials. Provided administrative support to streamline daily operations. HealthcareVirtual Assistant Pediatric Dental Office – Burke, VA, US | Jan 2023 – Feb 2025 Verified insurance coverage and ensured accurate billing. Submitted and tracked claims for timely reimbursement. Managed social media accounts to promote services. Scheduled appointments to optimize office workflow. Conducted patient outreach calls and reminders. Handled emails and voicemails for clear communication. Customer Care Representative Legato Health Technologies - Anthem, Inc. | Jan 2021 - Jan 2023 Collaborated with healthcare providers via chat and phone regarding patient insurance. Utilized healthcare software and databases for verification and claims processing. Ensured accurate billing, reducing claim rejections and improving collections. Processed prior authorizations with proper documentation. Accounts Payable Officer Hammer Pacific Construction Incorporated. | June 2019 - June 2020 Performed vendor statement reconciliations and bookkeeping to maintain financial accuracy. Managed customer and vendor correspondence, addressing inquiries promptly. Maintained detailed financial records and documentation to ensure audit compliance. EDUCATION Bachelor of Science in Accounting Technology CENTRAL PHILIPPINE UNIVERSITY Graduated: April 2019 SUMMARY Proactive and results-driven virtual assistant committed to continuous improvement and delivering high-quality,tailored support. Skilled in anticipating client needs, streamlining workflows, and enhancing productivity for both clients and healthcare professionals. SKILLS Patient Care & Assessment Insurance Verification Social Media Management Patient Education Front Desk Management Manage Emails and Voicemails Team Collaboration Computer Skills CERTIFICATIONS HIPAA Certified HIPAA Awareness for Healthcare Providers Social Media Management