Karen Joy Santiago

I am a highly motivated and results-driven Customer Service Representative with 5 years of experience in the BPO industry. Throughout my career, I’ve consistently been recognized as a Top Performer across various campaigns including Sales, Healthcare, and Appointment Setting. I specialize in delivering excellent customer service, handling high call volumes efficiently, and meeting key performance indicators such as CSAT, QA scores, AHT, and First Call Resolution. I do have experience being a Virtual Assistant handling Technical Support and Executive Virtual Assistant. I have strong experience in both inbound and outbound campaigns, lead generation, upselling, and patient support while maintaining confidentiality and compliance standards. I’m also proficient in using CRM tools like Salesforce and quick to adapt to new systems and processes. I enjoy collaborating with teams, mentoring new agents, and contributing to high-performing environments. My passion lies in helping customers and driving business success through effective communication, problem-solving, and professionalism.