Karen Joy Partosa

I am a dedicated and versatile professional with several years of experience in administrative support, customer service, and education. Throughout my career, I have developed strong organizational, communication, and problem-solving skills that allow me to effectively support teams, manage tasks, and deliver excellent service.

I began my career as an Elementary Science Teacher at Copel School, where I gained valuable experience in planning lessons, managing classrooms, and adapting teaching strategies to meet different learning styles. This role helped me build strong communication, leadership, and time-management skills while working with students, parents, and school staff.

I then expanded my administrative and leadership abilities while working as an Admin Manager at TransportLand Hauling Corporation. In this role, I was responsible for managing schedules, coordinating daily operations, monitoring expenses, and ensuring that tasks were completed efficiently and on time. I also supervised staff performance, provided guidance when needed, and helped improve workflow processes within the team.

In 2020, I worked as an ESL Teacher at 51Talk, where I taught English to international students through an online platform. This position strengthened my ability to communicate clearly, work in a remote environment, and adapt quickly to different student needs while maintaining a positive and engaging learning experience.

Later, I worked as a Customer Service Representative (Chat Support) at TeleTech, where I assisted customers by resolving concerns, answering product and service inquiries, and ensuring a smooth customer experience. This role enhanced my skills in multitasking, handling high-volume inquiries, maintaining professionalism under pressure, and providing accurate information quickly.

Across these roles, I have built strong skills in customer communication, organization, data management, problem-solving, and remote collaboration. I am comfortable working independently, following detailed instructions, and maintaining accuracy while handling multiple responsibilities.

I am highly motivated, reliable, and eager to continue growing in a remote work environment where I can contribute my skills in administrative support, customer service, research, and task management. I take pride in being proactive, detail-oriented, and committed to delivering quality work that helps businesses operate efficiently.

Outside of work, I enjoy staying active and disciplined by playing lawn tennis every week, which helps me maintain focus, teamwork, and a balanced lifestyle.