Karen Joy Doria

I am a dedicated professional with over 3 years of experience in the customer service and operations field, specializing in team leadership, client relations, and administrative management. As a former Operations Supervisor at Teleperformance, I honed my skills in managing high-performing teams, optimizing workflows, and ensuring exceptional service delivery.

In addition to my experience in customer support and operations, I have upskilled in social media marketing, lead generation, and graphic design through specialized training programs. I recently completed a 15-hour Virtual Assistant training course focused on Social Media Marketing, including tools like Facebook Ads, which enhanced my ability to create compelling content and manage digital campaigns effectively.

What I Offer

Strong background in customer service, retention, and billing management.

Experience leading and mentoring teams to achieve performance goals.

Proficiency in social media tools and strategies for marketing and lead generation.

Advanced administrative and organizational skills to support daily operations and long-term projects.

A commitment to fostering positive client relationships and delivering measurable results.

Tools I Use

Social Media Marketing Platforms: Facebook Ads, Instagram, Canva

Communication: Slack, Zoom, Microsoft Teams

CRM Software: HubSpot, Salesforce

Administrative Tools: Microsoft Office Suite, Google Workspace

I am passionate about delivering excellence in every role I take on, and I’m actively seeking new opportunities in remote environments that offer work-life balance and growth potential. Let’s connect to explore how I can add value to your team!

Please send me a message! I’m available to start immediately.